Itsm-service Now

6 days ago

India Zensar Technologies Full time

8+ years of experience in designing/developing solutions/architecture on ITSM, FSM, WD, CMDB, HRSD on ServiceNow Tool using industry best practices
Experienced in Requirement Gathering, Effort estimation, Client interaction
Should have Handled ITSM/HRSD/FSM Implementation projects with various integrations
Experienced with working on proposals.
In-depth experience working with ITSM & CMDB modules(IM,PM,CM,KM,RM & Service catalog)
Evaluation of new features within ServiceNow.
Experience in API integrations with other systems.
Experience with ServiceNow upgrades, Next Experience, Employee Centre & Workspaces
Experience with Integration HUB orchestrations.
Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences.
Self-starter capable of working with limited supervision.
Strong team leading skills.
Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders.
Ability to prepare documents like HLD, LLD
Experience in creating Technical Documentation.
Strong understanding of Agile methodologies.
Strong troubleshooting analytical skills.
Ability and willingness to communicate effectively.
Ability to work independently as well as gel along with other team members.

IT Service Management (ITSM).
Field Service Management (FSM)
Human Resource Service Delivery (HRSD)
IT Operations Management (ITOM)

Good to have:
ITAM
CSM
GRC
LSD

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