Assistant Manager Service Now

2 days ago

Bengaluru India KPMG Full time

Job Description The Global Delivery Network (GDN) at KGS MC is looking for dynamic, high-energy and high-performing individuals to be a part of their Powered Enterprise journey. Powered Enterprise is an outcome-driven business transformation solution delivered through a global delivery network capability. Role Responsibilities: - The ServiceNow GDN Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond - Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements - Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. - Always follow best development practices during implementation. - Support other developers in their work to integrate existing systems with Service Now - Support business process owners in configuring the platform - Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application. - Should be proficient to provide functional and technical insight. - Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) will be an added advantage - Exposure to ITIL Framework, IT Management tools - Strong verbal communication skills and ability to establish a rapport with clients and colleagues - Strong organizational and analytical skills - Exceptional Interpersonal Skills & Ability to work Independently and with a team Ability to flexible to stretch and learn new Technologies/process whenever necessary Requirement: - Candidate should have the ability to perform in a dynamically changing environment - Should have prior working experience in ServiceNow tool - Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members - Ability to work under pressure and handle crunched timelines - Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work - Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high performance teams and interface with all levels of the organization. Must-Have Certifications - Certified System Administrator (Desired) - ITIL Certifications (Desired) - Other Service-Now Certifications (Preferred) - Scrum master (Preferred) Experience & Background - B-Tech/BCA/MCA/MBA - 7+ years of IT industry experience. - Consistently engage with the clients, interpret their requirements, staff projects while managing the communication flow throughout - Excellent attention to details, ability to multitask, and effective time management skills - Knowledge of web based development languages; specifically JavaScript, Ajax - Exposure of ITSM Framework and ITIL - Excellent Communication Skills Preferred Loctaion: Bangalore, Hyderabad & Pune

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