Itsm-service Now

17 hours ago


India Zensar Technologies Full time

**Job Title: ServiceNow Solution Architect - HRSD & Employee Experience**

**Location**:Pan Indiae

**Job Type**:Full-Time
**Experience Level**:Senior / Architect

**Job Summary**:
**Key Responsibilities**:

- Lead the migration of legacy **Portal**to the new **Employee Center Pro**.
- Design and implement custom pages and widgets tailored to requirements.
- Migrate existing categories, catalogs, and knowledge articles to new **taxonomies and topic structures**for improved discoverability and user experience.
- Configure and deploy **Employee Relations**module, ensuring secure and compliant handling of sensitive cases.
- Automate HR activities and case management using **Now Assist**features such as **Case Summarization**and **Predictive Intelligence**.
- Create and manage **custom flows**using **Flow Designer**for HR catalogs and Employee Relations workflows.

**Required Skills & Experience**:

- 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role.
- Strong hands-on experience with **HRSD**, **Employee Center Pro**, **Flow Designer**, and **Now Assist**.
- Proven expertise in **portal development**, **widget customization**, and **taxonomy design**.
- Experience in **data migration**, **content structuring**, and **knowledge management**.

**Preferred Qualifications**:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist - HRSD
- Experience with **Predictive Intelligence**, **Virtual Agent**, and **Performance Analytics**is a plus.Strong communication and stakeholder management skills.

**Soft Skills**:

- Strategic thinker with a solution-oriented mindset.
- Excellent collaboration and leadership abilities.
- Strong documentation and presentation skills.


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