▷ [Apply Now] SERVICE DESK-SERVICE DESK
4 days ago
Job Description Key Responsibilities JOB DESCRIPTION - Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. - Diagnose and troubleshoot hardware, software, network, and application issues. - Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. - Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. - Provide support for user account management, password resets, and access-related issues. - Maintain knowledge base articles and contribute to documentation for recurring issues. - Ensure compliance with IT policies and procedures. - Participate in shift handovers and maintain clear communication across teams. - Work in rotational shifts to provide 24x7 support coverage. Required Skills & Qualifications - Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). - 23 years of experience in a service desk role. - Strong knowledge of Windows OS, MS Office, Active Directory, and basic networking. - Familiarity with ITSM tools (e.g., ServiceNow, Cherwell). - Excellent communication and interpersonal skills. - Ability to work under pressure and manage multiple tasks simultaneously. - Willingness to work in rotational shifts including nights and weekends. - Working in SD support for retail industry is added advantage.
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Apply Now: Service Desk Specialist
3 weeks ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote collaboration...
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Service desk manager
3 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
3 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Senior Service Desk
2 weeks ago
Bengaluru, Karnataka, India, Karnataka LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote) Experience: 8+ Years About the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...
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Service Desk Manager
3 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
3 weeks ago
India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
3 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk
1 week ago
India SmarTek21 Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWe are looking for experienced Service Desk & End User Support Engineers to provide Level 1 and Level 2 technical support across the enterprise. This role is critical in ensuring uninterrupted productivity for end users by delivering efficient support across service desk operations, basic infrastructure troubleshooting, including Virtual Desktop...
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Service Desk-service Desk
7 days ago
India Zensar Technologies Full timePFB the Roles & Responsibilities of AMS team: 1) Service Desk Knowledge and strong communication 2) Call handling experience 3) Remote Team coordination with multiple 4) Must have strong communication skills (mandatory) 4) Basic2Average / Basic2Moderate understanding of coding (DOTNET) 5) Basic2Average / Basic2Moderate understanding of Database and SQL...
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IT Service Desk Manager
2 weeks ago
Chennai, India Hectae Analytics and Software Solutions Full timeJob Description About the Role: We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You'll be responsible for monitoring ticket quality, delivering actionable feedback, and...
