▷ [Apply Now] SERVICE DESK-SERVICE DESK
4 weeks ago
Job Description Key Responsibilities JOB DESCRIPTION - Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. - Diagnose and troubleshoot hardware, software, network, and application issues. - Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. - Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. - Provide support for user account management, password resets, and access-related issues. - Maintain knowledge base articles and contribute to documentation for recurring issues. - Ensure compliance with IT policies and procedures. - Participate in shift handovers and maintain clear communication across teams. - Work in rotational shifts to provide 24x7 support coverage. Required Skills & Qualifications - Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). - 23 years of experience in a service desk role. - Strong knowledge of Windows OS, MS Office, Active Directory, and basic networking. - Familiarity with ITSM tools (e.g., ServiceNow, Cherwell). - Excellent communication and interpersonal skills. - Ability to work under pressure and manage multiple tasks simultaneously. - Willingness to work in rotational shifts including nights and weekends. - Working in SD support for retail industry is added advantage.
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IT Support Specialist
1 week ago
India Mint Service Desk Full timeIT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...
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Service Desk Agent
1 week ago
Bangalore - Manyata Tech Park Road, India Commonwealth Bank of Australia Full time ₹ 8,00,000 - ₹ 12,00,000 per yearService Desk Agent Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative,...
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Service Desk
1 week ago
India SmarTek21 Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWe are looking for experienced Service Desk & End User Support Engineers to provide Level 1 and Level 2 technical support across the enterprise. This role is critical in ensuring uninterrupted productivity for end users by delivering efficient support across service desk operations, basic infrastructure troubleshooting, including Virtual Desktop...
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Service Desk L1
7 days ago
Hyderabad, Telangana, , India Base8 Inc Full time ₹ 2,00,000 - ₹ 6,00,000 per yearPosition: Service Desk Engineer L1Shift: Night (PST)Job Location: Hyderabad (WFO)Who We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern,...
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Service Desk
1 week ago
Bengaluru, India Tata Consultancy Services Full timeJob Description TCS is conducting Face to Face interview for Service Desk for Bangalore Location Position Title:Service Desk Location:Bangalore Job Experience:4 to 6 Years Interview Mode:Face to Face Interview Date:8th November 2025 Job Type:Full-time Venue:TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore -...
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Service Desk Coordinator
4 weeks ago
Bengaluru, India Power Bridge Full timeJob Description The Service Desk Coordinator will be responsible for handling incoming service requests, managing ticket lifecycle through Zoho Desk, coordinating schedules between customers and engineers, and ensuring timely service delivery. This role requires strong coordination, documentation, and communication skills to ensure compliance with processes...
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Service Desk
2 days ago
Bengaluru, India Tata Consultancy Services Full timeJob Description Service Desk 4 to 6 Bangalore- PSN Voice and chat support Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support Excellent Customer handling/soft skills Logging incidents and service requests and manage their lifecycle Willingness to learn
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Service Desk Agent
4 weeks ago
Chennai, India Fujitsu Full timeJob Description Job description: Job Title: Service Desk Agent Location: Chennai Experience Required: 1 to 2 years Must-Have Skills - Strong customer handling skills - Excellent communication skills (fluency in English is mandatory) - Experience and knowledge of Windows systems and operating issues Good-to-Have Skills - Familiarity with ITIL framework -...
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Apply Now: Service Desk Analyst
2 weeks ago
Chennai, India HCLTech Full timeJob Description We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be...
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Service Desk
1 week ago
Bengaluru, India Tata Consultancy Services Full timeJob Description TCS hiring!! Role: Service Desk Location: Bangalore Walk in drive only experience: 4-6 Must Have: 1. Voice and chat support 2. Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support 3. Excellent Customer handling/soft skills 4. Logging incidents and service requests and manage their lifecycle...