Service Desk Agent
15 hours ago
Job Description Job description: Job Title: Service Desk Agent Location: Chennai Experience Required: 1 to 2 years Must-Have Skills - Strong customer handling skills - Excellent communication skills (fluency in English is mandatory) - Experience and knowledge of Windows systems and operating issues Good-to-Have Skills - Familiarity with ITIL framework - Experience and knowledge of Mac systems and operating issues Professional Attributes - Excellent verbal and written communication skills, including proper email etiquette - Strong problem-solving and analytical abilities - High level of customer service orientation Preferred Technical and Professional Expertise - Exceptional verbal communication and listening skills - Proven experience in front-line service roles, especially with high-value or critical customers - Ability to document important call details efficiently Key Responsibilities - Provide support via Call / Chat / Email to end users - Identify issues and create Service Requests or Incidents, providing L1 resolution - Escalate priority incidents to Subject Matter Experts (SMEs) as needed - Maintain and update incident records throughout their lifecycle - Ensure incidents resolved at the Service Desk are marked as First Time Fix - Close completed Incidents/Changes/Service Requests appropriately - Track and contribute to knowledge base usage and improvement - Handle complex customer scenarios and provide timely resolutions - Anticipate customer needs and address concerns proactively - Offer direct technical assistance via phone, email, and chat - Act as a single point of contact for users of the service - Ensure high levels of customer satisfaction - Follow standard Service Desk scripts during user interactions - Implement contingency plans when Service Desk tools are unavailable - Provide status updates to users and ensure incident records reflect current progress - Identify and manage non-incident requests appropriately: - Initiate Change Management for RFCs - Initiate Standard Change / Service Request process for RfS - Monitor auto-generated incidents and prioritize accordingly - Liaise with resolver groups to progress incidents, problems, and changes - Review resolution details and ensure proper incident closure - Confirm closure with users, following the 3 strikes and out policy - Ensure accurate classification and documentation of incidents - Prevent duplicate incident records for the same issue - Capture detailed descriptions and apply correct classification codes - Initiate Major Incident or Recovery Call processes when applicable - Record and assign Incidents/Changes/Service Requests using the Incident Management tool - Escalate and progress incidents as required, keeping users informed
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L1 Service Desk Agent
2 weeks ago
India SWITS DIGITAL Private Limited Full timeJob Description Job Title: L1 Service Desk Agent Location: Dubai Experience : 3 - 5 Years Job Summary We are looking for a proactive L1 Service Desk Agent to serve as the first point of contact for IT support requests. The role involves handling incidents and service requests via phone, email, or ticketing tools, performing basic troubleshooting, and...
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IT Service Desk Agent Iii
2 weeks ago
Chennai, Tamil Nadu, India CBTS Full time**Job Purpose**: The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with...
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IT Service Desk Agent Ii
4 days ago
Chennai, India CBTS Full time**Job Purpose**: The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. **Essential Functions**: - **Incident Management**: - Provide...
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Service Desk Agent
2 weeks ago
Chennai, Tamil Nadu, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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Service Desk Agent II
3 weeks ago
Chennai, India CBTS Full timeCBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern...
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IT Service Desk Team Lead
3 weeks ago
India Innovatia Technical Services Inc. Full timeJob Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...
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Mychart Service Desk Agent
3 weeks ago
India - Europe Computer Task Group Full timeDescription CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their accounts resetting passwords and navigating the MyChart Portal This is a remote role Shift Must be available for any shift During a new employee s first 90 days on the CTG Modern Service Desk they will be considered an Agent in...
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Service Desk
2 weeks ago
Chennai, Tamil Nadu, India UST Global Full time2 - 3 Years - 1 Opening - Chennai **Role description**: We are looking for an experienced **Service Desk Agent** with excellent English communication skills and hands-on expertise in Service Desk operations and Active Directory. In this role, you will work as part of a collaborative team providing **24/7 technical support** in rotational shifts. **Key...
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IT Service Desk Manager
1 week ago
Chennai, India Hectae Analytics and Software Solutions Full timeJob Description About the Role: We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You'll be responsible for monitoring ticket quality, delivering actionable feedback, and...
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▷ 15h Left: Service Desk Agent
1 week ago
Chennai, Tamil Nadu, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
