Service Desk Agent
3 weeks ago
Job Description Job description: Job Title: Service Desk Agent Location: Chennai Experience Required: 1 to 2 years Must-Have Skills - Strong customer handling skills - Excellent communication skills (fluency in English is mandatory) - Experience and knowledge of Windows systems and operating issues Good-to-Have Skills - Familiarity with ITIL framework - Experience and knowledge of Mac systems and operating issues Professional Attributes - Excellent verbal and written communication skills, including proper email etiquette - Strong problem-solving and analytical abilities - High level of customer service orientation Preferred Technical and Professional Expertise - Exceptional verbal communication and listening skills - Proven experience in front-line service roles, especially with high-value or critical customers - Ability to document important call details efficiently Key Responsibilities - Provide support via Call / Chat / Email to end users - Identify issues and create Service Requests or Incidents, providing L1 resolution - Escalate priority incidents to Subject Matter Experts (SMEs) as needed - Maintain and update incident records throughout their lifecycle - Ensure incidents resolved at the Service Desk are marked as First Time Fix - Close completed Incidents/Changes/Service Requests appropriately - Track and contribute to knowledge base usage and improvement - Handle complex customer scenarios and provide timely resolutions - Anticipate customer needs and address concerns proactively - Offer direct technical assistance via phone, email, and chat - Act as a single point of contact for users of the service - Ensure high levels of customer satisfaction - Follow standard Service Desk scripts during user interactions - Implement contingency plans when Service Desk tools are unavailable - Provide status updates to users and ensure incident records reflect current progress - Identify and manage non-incident requests appropriately: - Initiate Change Management for RFCs - Initiate Standard Change / Service Request process for RfS - Monitor auto-generated incidents and prioritize accordingly - Liaise with resolver groups to progress incidents, problems, and changes - Review resolution details and ensure proper incident closure - Confirm closure with users, following the 3 strikes and out policy - Ensure accurate classification and documentation of incidents - Prevent duplicate incident records for the same issue - Capture detailed descriptions and apply correct classification codes - Initiate Major Incident or Recovery Call processes when applicable - Record and assign Incidents/Changes/Service Requests using the Incident Management tool - Escalate and progress incidents as required, keeping users informed
-
Service Desk Agent
3 weeks ago
Pune, India Fujitsu Full timeJob Description Job description: Job Title: Service Desk Agent Work Experience: 6 months to 2 years Work Location: Pune Work Environment: Mandatory Work From Office (WFO), 24/7 rotational shifts, 5-day work week Role Overview: As a Service Desk Agent, you will be the first point of contact for end users seeking technical assistance. Your primary...
-
IT Service Desk Agent Iii
5 days ago
Chennai, Tamil Nadu, India CBTS Full time**Job Purpose**: The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with...
-
Service Desk Agent
5 days ago
Bangalore - Manyata Tech Park Road, India Commonwealth Bank of Australia Full time ₹ 8,00,000 - ₹ 12,00,000 per yearService Desk Agent Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative,...
-
Service Desk Agent
3 weeks ago
Chennai, Tamil Nadu, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Service Desk Agent
2 weeks ago
Chennai, Tamil Nadu, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
It Service Desk Agent-asia
2 days ago
India Holafly Full timeAbout us Corporate presentation Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad Since 2018 we have been providing peace of mind to travelers around more than 200 worldwide destinations We are a young and international team of over 500 people based worldwide working to provide stress- free experiences for all...
-
IT Support Specialist
6 days ago
India Mint Service Desk Full timeIT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...
-
▷ (01/11/2025) Service Desk Agent
1 week ago
Chennai, Tamil Nadu, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Service desk manager
2 weeks ago
Chennai, India HCLTech Full timeRole: Service Desk ManagerExp: 15+ yearsLocation: Chennai / NoidaJOB Description Service Desk Manager:A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services and...
-
Service desk manager
2 weeks ago
Chennai, India HCLTech Full timeRole: Service Desk ManagerExp: 15+ yearsLocation: Chennai / NoidaJOB Description Service Desk Manager:A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services and...
