IT Service Desk Agent Ii
4 days ago
**Job Purpose**: The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. **Essential Functions**: - **Incident Management**: - Provide first-level diagnosis and resolution of technical issues, aiming for first-contact resolution whenever possible. - **User Communication**: - Provide clear, concise, and timely communication to users about the status of their issues, ensuring they are kept informed throughout the resolution process. - Escalate unresolved incidents to the appropriate support teams or individuals, providing detailed information about the issue and steps taken for resolution. - **Documentation**: - Accurately record and document all details of the incident, including troubleshooting steps taken, in the Service Desk system. - Utilize and contribute to the knowledge base for troubleshooting and resolution. - **Technical Support**: - Assist users with basic hardware, software, and network-related issues. - Reset passwords, configure systems, and guide users through step-by-step solutions in a clear and user-friendly manner. - **Team Collaboration**: - Collaborate with Tier 2 and Tier 3 support teams for issue escalation, ensuring efficient and effective handovers. - Share insights and learnings with peers, fostering a collaborative team environment. - **Continuous Improvement**: - Provide feedback on recurring issues and suggest improvements to reduce incident volume. - Participate in training and development sessions to enhance technical skills and improve service delivery. **Education**: - Four years of College resulting in a Bachelor's Degree or equivalent **Certifications, Accreditations, Licenses**: - N/A **Experience**: - 3-6 Years **Special Knowledge, Skills, and Abilities**: - Excellent verbal and written communication skills with a customer-first attitude. Provide Service Desk Services in English. - Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field. - 3 years of experience in a technical support or customer service role. - Strong technical acumen with the ability to troubleshoot common hardware, software, and network issues. - Ability to handle stressful situations with patience and professionalism. - Proficient in using Service Desk software and tools. - Basic knowledge of ITIL practices is a plus. - Ability to work in rotational shifts to provide 24/7 support if required. - For remote work scenarios, a reliable and fast internet connection is required to ensure seamless and effective service delivery. **Supervisory Responsibility**: This position does not have employee direct reports but does serve as a "lead" role for others doing similar work. **Work Environment**: The work is primarily performed in an office or remote environment.
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IT Service Desk Agent Iii
2 weeks ago
Chennai, Tamil Nadu, India CBTS Full time**Job Purpose**: The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with...
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Service Desk Agent II
3 weeks ago
Chennai, India CBTS Full timeCBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern...
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Service Desk Agent
24 hours ago
Chennai, India Fujitsu Full timeJob Description Job description: Job Title: Service Desk Agent Location: Chennai Experience Required: 1 to 2 years Must-Have Skills - Strong customer handling skills - Excellent communication skills (fluency in English is mandatory) - Experience and knowledge of Windows systems and operating issues Good-to-Have Skills - Familiarity with ITIL framework -...
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Service Desk Agent
2 weeks ago
Chennai, Tamil Nadu, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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Service Desk
2 weeks ago
Chennai, Tamil Nadu, India UST Global Full time2 - 3 Years - 1 Opening - Chennai **Role description**: We are looking for an experienced **Service Desk Agent** with excellent English communication skills and hands-on expertise in Service Desk operations and Active Directory. In this role, you will work as part of a collaborative team providing **24/7 technical support** in rotational shifts. **Key...
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▷ 15h Left: Service Desk Agent
1 week ago
Chennai, Tamil Nadu, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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IT Service Desk Manager
5 days ago
Chennai, India Hectae Analytics and Software Solutions Full timeAbout the Role: We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering...
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IT Service Desk Manager
5 days ago
Chennai, India Hectae Analytics and Software Solutions Full timeAbout the Role:We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You’ll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...
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IT Service Desk Agent III
3 weeks ago
Chennai, India CBTS Full timeCBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern...
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IT Service Desk Agent III
3 weeks ago
Chennai, India CBTS Full timeCBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern...
