
L1 Service Desk Agent
3 days ago
Job Description Job Title: L1 Service Desk Agent Location: Dubai Experience : 3 - 5 Years Job Summary We are looking for a proactive L1 Service Desk Agent to serve as the first point of contact for IT support requests. The role involves handling incidents and service requests via phone, email, or ticketing tools, performing basic troubleshooting, and escalating issues when needed. Key Responsibilities - Serve as the initial point of contact for all IT-related user issues and requests. - Record, categorize, and prioritize incidents in ITSM/ticketing tools (e.g., ServiceNow, ManageEngine). - Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications. - Reset passwords, unlock accounts, and assist with access-related issues. - Escalate unresolved issues to L2/L3 teams with detailed logs. - Maintain communication with users to provide status updates. - Ensure all tickets are logged, updated, and closed according to SLA. - Support remote users using remote desktop tools (AnyDesk, TeamViewer). Required Skills And Experience - 35 years in IT Service Desk or Desktop Support roles. - Basic knowledge of Windows OS, MS Office Suite, and Active Directory. - Familiarity with IT ticketing and remote support tools. - Understanding of ITIL processes and incident lifecycle. Preferred Qualifications - Diploma or Bachelor's Degree in IT, Computer Science, or related field. - ITIL Foundation certification is a plus. - A+ / MCSA / HDI certifications are advantageous. Soft Skills - Excellent communication and customer service skills (English and Arabic). - Ability to remain calm under pressure and prioritize tasks. - Strong problem-solving attitude and eagerness to learn. - Willingness to work in shifts (24x7 environment if required).
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L1 Service Desk
2 weeks ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration tools,...
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L1 Service Desk
2 weeks ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration tools,...
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[Immediate Start] L1 Service Desk
2 weeks ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration...
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IT Service Desk L1 Engineer
3 weeks ago
Pune, India 66degrees Full timeJob Description Overview of 66degrees 66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees. Overview of role The IT Service Desk L1 Engineer will be the first point of contact...
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Service Desk Analyst
22 hours ago
Nagar, Sahibzada Ajit Singh Nagar, India EXO Edge Full timeJob Description We are looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team providing L1/L2 support. An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment. You should be an expert in IT End User Services processes and related technologies. Primarily...
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L1 Helpdesk Agent
2 weeks ago
KIN Gurugram (KIN), India Kyndryl Solutions Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearL1 Helpdesk Agent Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our...
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L1 Helpdesk Agent
1 week ago
INMANBP Bangalore (INMANBP) Manyatha, India Kyndryl Solutions Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearL1 Helpdesk Agent Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our...
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L1 Helpdesk Agent
1 week ago
INMANBP Bangalore (INMANBP) Manyatha, India Kyndryl Solutions Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per yearL1 Helpdesk Agent Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our...
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L1 Helpdesk Agent
3 weeks ago
Bengaluru, India Kyndryl Full timeJob Description Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our...
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IT Service Desk Team Lead
2 weeks ago
India Innovatia Technical Services Inc. Full timeJob Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...