Service Desk Analyst

3 weeks ago

Nagar Sahibzada Ajit Singh Nagar India EXO Edge Full time

Job Description We are looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team providing L1/L2 support. An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment. You should be an expert in IT End User Services processes and related technologies. Primarily Focused On In your journey, you will be: - Ensuring smooth IT support operations - Contributing to help desk policies, and procedures and ensuring their implementation - Enrichment of IT support knowledge base and training Fulfilling The Below Roles And Responsibilities - Prioritize incidents and service requests according to defined processes to meet defined SLAs. - Use remote tools and diagnostic utilities to aid in resolving support requests. - Installing and configuring hardware and software components throughout various network infrastructure devices. - Install antivirus software and ensure virus definitions are up to date. - Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals. - Ensuring company safety and security standards are met. Bringing In The Below Education And Experience - Minimum 2 years of experience in an in-house IT team of a global organization - Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience Technically Sound In - Ticketing tools: ServiceNow, Zendesk, etc. - IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB) - Microsoft Suite of Applications: Active Directory, Office 365, Azure, and IT infrastructure - Knowledge of Networks, DNS. Job Location: - Mohali

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