Service Desk

4 days ago

India SmarTek21 Full time ₹ 8,00,000 - ₹ 12,00,000 per year
We are looking for experienced Service Desk & End User Support Engineers to provide Level 1 and Level 2 technical support across the enterprise. This role is critical in ensuring uninterrupted productivity for end users by delivering efficient support across service desk operations, basic infrastructure troubleshooting, including Virtual Desktop Infrastructure (VDI/AVD) environments.

Key Skills & Qualifications
  • 5 years of experience in IT support or service desk roles
  • Hands-on with ITSM tools (ServiceNow or equivalent)
  • Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Windows/Mac endpoint management (Intune, SCCM, patching)
  • Basic knowledge of Active Directory (user, groups, policies)
  • Familiarity with VDI/AVD environments
  • Excellent customer service and communication skills
Responsibilities
  • Handle incidents, service requests, and access issues via multi-channel support (phone, email, portal)
  • Troubleshoot O365, VPN, endpoint, and application issues
  • Escalate complex tickets to the Infrastructure or Network teams
  • Maintain Service Desk knowledge base articles and FAQs
  • Ensure SLAs are met (P1–P4 priority handling)
  • Support Digital Employee Experience (DEX) monitoring and reporting
  • Should have excellent communication skills and a strong customer-service mindset
  • Spanish language proficiency is optional but highly desirable and considered an advantage

Who We are...

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We've evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

  • IT Support Specialist

    5 days ago

    India Mint Service Desk Full time

    IT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...

  • Service Desk

    3 days ago

    Bengaluru, India Tata Consultancy Services Full time

    Job Description TCS is conducting Face to Face interview for Service Desk for Bangalore Location Position Title:Service Desk Location:Bangalore Job Experience:4 to 6 Years Interview Mode:Face to Face Interview Date:8th November 2025 Job Type:Full-time Venue:TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore -...

  • Service Desk Coordinator

    3 weeks ago

    Bengaluru, India Power Bridge Full time

    Job Description The Service Desk Coordinator will be responsible for handling incoming service requests, managing ticket lifecycle through Zoho Desk, coordinating schedules between customers and engineers, and ensuring timely service delivery. This role requires strong coordination, documentation, and communication skills to ensure compliance with processes...

  • Service Desk

    3 days ago

    Bengaluru, India Tata Consultancy Services Full time

    Job Description TCS hiring!! Role: Service Desk Location: Bangalore Walk in drive only experience: 4-6 Must Have: 1. Voice and chat support 2. Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support 3. Excellent Customer handling/soft skills 4. Logging incidents and service requests and manage their lifecycle...

  • Service Desk Analyst

    4 weeks ago

    Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

  • IT Service Desk Manager IND

    2 weeks ago

    India OSB Group Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About us:OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group's business strategy to provide operational service support. OSBI works with the Group's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.OSBI also prides itself on...

  • Service Desk Management

    2 weeks ago

    India Diverse Lynx Full time

    JOB ROLE IT SERVICE DESK JOB LOCATION CHENNAI KOCHI KOLKATA PUNE Trivandrum BANGALORE BHUBANESWAR COIMBATORE JOB EXPERIENCE 2-4

  • Service Desk Agent

    3 weeks ago

    Pune, India Fujitsu Full time

    Job Description Job description: Job Title: Service Desk Agent Work Experience: 6 months to 2 years Work Location: Pune Work Environment: Mandatory Work From Office (WFO), 24/7 rotational shifts, 5-day work week Role Overview: As a Service Desk Agent, you will be the first point of contact for end users seeking technical assistance. Your primary...

  • Service Desk Lead

    2 weeks ago

    Remote - India Guggenheim Investments Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position SummaryResponsibilities Key Responsibilities:Lead GI's team of India based IT service desk professionals, working closely with GI's Head of Service Desk & User Experience to manage, track, and improve team capabilitiesAid in the implementation & adherence to a "follow the sun" support model to support GI's 24/7 service deskOversee diagnosis and...

  • Service Desk Analyst

    1 week ago

    India Lemongrass Consulting Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Vacancy NoVN1277Business UnitCorporateJob LocationIndia, PhilippinesEmployment TypeFull TimeJob Details and ResponsibilitiesAs Service Desk Administrator, you are supporting the Service Delivery Manager and working with the PMO. You will be joining the Service Desk Team at Lemongrass and will be learning very quickly. You will be trained in:Microsoft...