Itsm-service Now

1 week ago

India Zensar Technologies Full time

**Job Title: Business Analyst - ServiceNow (CMDB/CSDM)**
**Location**:Pune

**Job Type**:Sub-Con
**Experience Level**:Mid-Level
**Department**:IT Service Management

Years of Exp : 6-7 Years

Skills : Business Analyst with CSDM/CMDB knowledge

**Job Summary**:
**Key Responsibilities**:

- Collaborate with stakeholders to gather and analyze business requirements related to CMDB and CSDM.
- Translate business needs into functional specifications and workflows within ServiceNow.
- Support the design and implementation of CMDB structures aligned with CSDM best practices.
- Ensure CMDB data quality, completeness, and compliance with governance standards.
- Work with ITSM, ITOM, and platform teams to ensure seamless integration and alignment of service models.
- Develop reports and dashboards to monitor CMDB health and service model performance.
- Provide training and documentation to users and stakeholders on CMDB/CSDM processes.

**Required Skills & Qualifications**:

- 6+ years of experience as a Business Analyst in ServiceNow environments.
- Strong understanding of CMDB, CSDM, and ITIL frameworks.
- Experience in requirements gathering, process mapping, and stakeholder engagement.
- Familiarity with ServiceNow modules such as Discovery, Service Mapping, and Application Portfolio Management (APM).
- Excellent communication, documentation, articulation and analytical skills.
- ServiceNow Certified System Administrator (CSA) or Business Analyst certification preferred.

**Preferred Qualifications**:

- Experience with Agile/Scrum methodologies.
- Knowledge of data governance and configuration management principles.
- Exposure to cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.

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