Itsm-service Now

5 days ago

India Zensar Technologies Full time

The Service Asset Manager

The Service Asset Manager has the following responsibilities:

- Implements the service asset management policy and standards
- Evaluates existing asset management systems and the design, implementation and management of new/ improved systems for efficiency and effectiveness
- Agrees scope of the asset management processes, function, the items that are to be controlled, and the information that is to be recorded
- Develops asset management standards, asset management plans and procedures
- Ensures that the asset management methods and processes are properly approved and communicated to staff before being implemented
- Arranges recruitment and training of staff
- Manages the evaluation asset management tools
- Agrees assets to be uniquely identified with naming conventions; ensures that staff comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
- Plans population of the asset DB; manages the asset DB, central libraries and tools; ensures regular housekeeping of the asset DB
- Provides reports, including management reports

The Configuration Manager

The Configuration Manager has the following responsibilities:

- Implements the configuration management policy and standards
- Evaluates existing configuration management systems
- Agrees scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded
- Develops configuration management standards, configuration management plans and procedures
- Ensures that changes to the configuration management methods and processes are properly approved and communicated
- Arranges recruitment and training of staff
- Manages the evaluation of configuration management
- Manages the configuration management plan, principles and processes and their implementation
- Agrees CIs to be uniquely identified with naming conventions
- Ensures that staff comply with identification standards
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
- Plans population of the CMS; manages CMS, central libraries, tools, common codes and data; ensures regular housekeeping of the CMS
- Provides reports, including management

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