Service Now

1 day ago

India Heptarc Technology Solution Full time

Exp: 6-18 years

JD

6-8 Years of professional technical experience

6-8 Years Engineering and Development experience in a Solution Lead Consulting role for SeviceNow Tool Implementation

4-5 years of hands on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management

Thorough understanding and exposure on CMDB, Discovery and Event management processes

Good exposure on Performance Analytics, Reporting and Dashboards development and implementation Good knowledge and experience working with ServiceNow Custom Applications

Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus

Hands on exposure on ServiceNow integration with at least 3 4 3rd party tools, including at least 1 of the ITOM tools like Nagios, AppDynamics, SCOM, etc.

Good exposure on all phases of ServiceNow modules implementation lifecycle.

Experience working on Agile Methodology for project execution is preferable. College Degree in Information Systems or Engineering or Equivalent technical training/Experience.

ServiceNow Discovery Accreditation and/or Certification desired ServiceNow Business Service Mapping Certification desired ITIL V3 Training and Certification

Excellent communication skills

Roles and Responsibilites:
The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.

The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM Code and Test Scripts and Configuration for ServiceNow Discovery Installs and configures ServiceNow MID Servers in customer environments Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping. Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies Construct manual business service maps with relationships and dependencies Ability to write Orchestration workflows Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system

Hands on experience with ITSM modules would be an advantage

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