Service now HRSD

2 weeks ago

Hyderabad India Tata Consultancy Services Full time

Job Description Responsibility of / Expectations from the Role Designs and develops solutions on the ITSM/ITOM modules using best practices Partners with ServiceNow Business Analyst to understand requirements and possible solutions Takes ownership of complex business requirements and works them to completion Takes ownership of incident queue and work on remediation to completion Works closely with the ServiceNow functional team and external development partners to build requested items Experience configuring and improving core and custom applications Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs Develops reports and dashboards using core ServiceNow functionality Load, manipulate and maintain data between ServiceNow and other systems Develops and maintain clear and concise technical and process documentation Must-Have Technical Comptency 1. HRSD-Specific Platform Knowledge HR Profile & Data Model: Understanding of HR profile tables and related data structures (e.g., Benefits, LOA, Compensation, Contacts, HR Positions). servicenow Lifecycle Events: Ability to configure and manage onboarding, offboarding, and employee transitions using low-code lifecycle event templates. servicenow Journey Accelerator Plans: Designing personalized employee journeys with localization, compliance, and learning plans. servicenow HR Services Configuration: Creating and managing HR services using service activities like approvals, notifications, and assignments. servicenow 2. Security & Access Control HR Admin Autonomy: Knowledge of HR-specific access controls that restrict even platform admins from viewing sensitive HR data. servicenow Role-Based Access Control (RBAC): Implementing secure access to HR data and workflows. 3. Workflow & Automation Flow Designer: Building and customizing HR workflows using low-code tools. Playbook Designer (limited in HRSD): Understanding differences between HRSD lifecycle events and general playbooks. Task Orchestration: Automating multi-departmental tasks during employee transitions. 4. Integration Capabilities HR Integrations Application: Connecting HRSD with HCM systems, background check providers, and other platforms. servicenow REST/SOAP APIs: Building and managing integrations for real-time data sync. 5. UI & Experience Design Service Portal Customization: Designing intuitive HR portals for employees and managers. Case Management: Configuring HR cases and templates for efficient service delivery. 6. Generative AI & Now Assist (HRSD Flavor) Case Summarization Skills: Using GenAI to summarize employee-related cases. teivasystems Text-to-Flow & Text-to-Process: Leveraging natural language inputs to generate HR workflows. AI Search & Recommendations: Enhancing HRSD with contextual search and suggested actions. 7. Compliance & Localization Data Privacy Regulations: Ensuring GDPR, HIPAA, and local compliance in HR workflows. Localization Support: Configuring country-specific tasks and content in lifecycle events and journey plans. Behavioral competency Effective communication skills with both non-technical and technical audiences (verbal and written) Excellent Interpersonal skills to work with the project team members collaboratevily Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

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    4 weeks ago

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  • Service now hrsd

    4 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Responsibility of / Expectations from the Role• Designs and develops solutions on the ITSM/ITOM modules using best practices• Partners with Service Now Business Analyst to understand requirements and possible solutions • Takes ownership of complex business requirements and works them to completion• Takes ownership of incident queue and work on...

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