Service Now HRSD

Role: Service Now HRSD

Required Technical Skill Set: ServiceNow, ITSM, ITOM, HRSD

Desired Experience Range: 8-10 Years

Location of Requirement : India

Desired Competencies (Technical/Behavioral Competency)

Technical Comptency

1. HRSD-Specific Platform Knowledge

HR Profile & Data Model: Understanding of HR profile tables and related data structures (e.g., Benefits, LOA, Compensation, Contacts, HR Positions).

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Lifecycle Events: Ability to configure and manage onboarding, offboarding, and employee transitions using low-code lifecycle event templates.

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Journey Accelerator Plans: Designing personalized employee journeys with localization, compliance, and learning plans.

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HR Services Configuration: Creating and managing HR services using service activities like approvals, notifications, and assignments.

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2. Security & Access Control

HR Admin Autonomy: Knowledge of HR-specific access controls that restrict even platform admins from viewing sensitive HR data.

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Role-Based Access Control (RBAC): Implementing secure access to HR data and workflows.

3. Workflow & Automation

Flow Designer: Building and customizing HR workflows using low-code tools.

Playbook Designer (limited in HRSD): Understanding differences between HRSD lifecycle events and general playbooks.

Task Orchestration: Automating multi-departmental tasks during employee transitions.

4. Integration Capabilities

HR Integrations Application: Connecting HRSD with HCM systems, background check providers, and other platforms.

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REST/SOAP APIs: Building and managing integrations for real-time data sync.

5. UI & Experience Design

Service Portal Customization: Designing intuitive HR portals for employees and managers.

Case Management: Configuring HR cases and templates for efficient service delivery.

6. Generative AI & Now Assist (HRSD Flavor)

Case Summarization Skills: Using GenAI to summarize employee-related cases.

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Text-to-Flow & Text-to-Process: Leveraging natural language inputs to generate HR workflows.

AI Search & Recommendations: Enhancing HRSD with contextual search and suggested actions.

7. Compliance & Localization

Data Privacy Regulations: Ensuring GDPR, HIPAA, and local compliance in HR workflows.

Localization Support: Configuring country-specific tasks and content in lifecycle events and journey plans.

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratevily
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

• ITIL V3/V4 foundation certification
• CAD, CSA, Implementation Specialist ITSM.

Responsibility of / Expectations from the Role

• Designs and develops solutions on the ITSM/ITOM modules using best practices
• Partners with ServiceNow Business Analyst to understand requirements and possible solutions
• Takes ownership of complex business requirements and works them to completion
• Takes ownership of incident queue and work on remediation to completion
• Works closely with the ServiceNow functional team and external development partners to build requested items
• Experience configuring and improving core and custom applications
• Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules
• Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters
• Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs
• Develops reports and dashboards using core ServiceNow functionality
• Load, manipulate and maintain data between ServiceNow and other systems
• Develops and maintain clear and concise technical and process documentation