Sevice NOW Gen AI

3 weeks ago

Hyderabad Telangana India, Telangana Tata Consultancy Services Full time

Role-Service NOW Gen AI

Required Technical Skill Set -ServiceNow, ITSM, ITOM

Experience Range-6 to 10 Years

Location-Pan India

Desired Competencies:

Must-Have:

Technical Competency


1. Generative AI Fundamentals

Understanding of LLMs (Large Language Models) like GPT-4, Gemini, and Nemotron.

Familiarity with prompt engineering and model tuning.

Knowledge of text-to-code and text-to-flow generation using natural language inputs.

2. ServiceNow Platform Expertise

Proficiency in ServiceNow modules: ITSM, HRSD, CSM, IRM.

Experience with Now Assist tools:

Now Assist for Creator (code generation)

Now Assist for CSM/HRSD (summarization, virtual agents)

Hands-on with Generative AI Controller for model orchestration.

3. Programming & Scripting

Strong skills in JavaScript, XML, and Glide scripting.

Ability to write and debug custom workflows and business rules.

Familiarity with REST APIs and integration techniques.

4. AI & ML Integration

Experience with Predictive Intelligence for anomaly detection and ticket routing.

Use of Natural Language Understanding (NLU) for chatbot and virtual agent design.

Exposure to AIOps for IT operations automation.

5. Cloud & Model Hosting

Knowledge of Azure OpenAI, Google Cloud AI, AWS Bedrock, and NVIDIA AI.

Ability to use Bring Your Own LLM (BYO-LLM) connectors.

Understanding of model governance via Now Assist Guardian.

6. Automation & Productivity Tools

Automating tasks like:

Incident routing

Bug tracking

Work note summarization

Using AI Search for contextual knowledge retrieval.

7. Security & Compliance

Awareness of GDPR, HIPAA, and enterprise data privacy standards.

Implementing secure AI workflows with platform-level controls.


Behavioral competency

  • Effective communication skills with both non-technical and technical audiences (verbal and written)
  • Excellent Interpersonal skills to work with the project team members collaboratevily
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have -

  • ITIL V3/V4 foundation certification
  • CAD, CSA, Implementation Specialist ITSM.

Responsibility:

  • Designs and develops solutions on the ITSM/ITOM modules using best practices
  • Partners with ServiceNow Business Analyst to understand requirements and possible solutions
  • Takes ownership of complex business requirements and works them to completion
  • Takes ownership of incident queue and work on remediation to completion
  • Works closely with the ServiceNow functional team and external development partners to build requested items
  • Experience configuring and improving core and custom applications
  • Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules
  • Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters
  • Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs
  • Develops reports and dashboards using core ServiceNow functionality
  • Load, manipulate and maintain data between ServiceNow and other systems
  • Develops and maintain clear and concise technical and process documentation

  • Gen AI

    1 day ago

    Hyderabad, Telangana, India GenAILakes Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Gen AI / AI Engineer (Mid-Level)Location: HyderbadJob Description:We are hiring a Gen AI / AI Engineer with 2+ years of experience in building and deploying AI/ML solutions, especially in Generative AI and RAG (Retrieval-Augmented Generation) architectures. You'll work on state-of-the-art models, fine-tuning, and system integration to build...

  • AI/ML Lead with GEN AI

    4 weeks ago

    Hyderabad, Telangana, India, Telangana ParadigmIT Full time

    Job Description:AI/ML Lead with Gen AI expertiseExperience: 6 to 10 YearsCurrent & Preference Location: HyderabadParadigmIT is seeking a hands-on AI/ML Lead with extensive Generative AI expertise to architect, develop, and deliver next-generation AI solutions. The ideal candidate excels at technical leadership and builds production-ready Gen AI systems that...

  • Gen AI

    1 day ago

    Hyderabad, Telangana, India Virtusa Full time ₹ 10,000 - ₹ 50,000 per year

    Primary skills \: Gemini Agent space, AI multi cloud experience, Experience in running AI services, vibe coding(Cursor), VertexSecondary skills \: Terraform, Multi cloud experience (AWS) Excellent programming skills and proficiency in at least one of the major programming scripting languages used in Gen AI orchestration such as Python or PySpark or...

  • GEN AI Engineer

    1 day ago

    Hyderabad, Telangana, India Motivity Labs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are hiring a Senior AI/ML & Gen AI Engineer with expertise in AWS Bedrock, AWS Nova, LLMs,RAG, and Agentic AI architectures. This role will focus on AI model development, MLOps, Gen AIsolutions, and AI-first innovation initiatives. The ideal candidate will work on PoCs, accelerators,and AI-driven solutions while mentoring freshers and growing our AI...

  • Gen AI

    1 day ago

    Hyderabad, Telangana, India Virtusa Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Gen AIWe are looking for seeking a skilled and motivated AI Engineer to join our dynamic team. The ideal candidate will have 2 to 4 years of experience in developing and deploying GenAI and AI/ML solutions to production. This requires hands-on experience with no code, low code, and SDKs to build AI systems. The candidate should be proficient in working with...

  • Gen AI Solution Leader

    1 day ago

    Hyderabad, Telangana, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description We are seeking a highly experienced Gen AI Solution Leader responsible for shaping, designing, and delivering enterprise-scale Generative AI solutions across business lines. This role blends deep technical expertise in AI/ML with strong business acumen to drive innovation, reusability, and scalable deployments across multiple platforms and...

  • Gen AI Engineer

    2 weeks ago

    Hyderabad, Telangana, India Idexcel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Hello All,Greetings from Idexcel Hiring Gen AI Engineers ,Below is the detailed JDJob DescriptionGen AI Engineer – Gen AI EngineeringResponsibilitiesContribute to building AI-powered workflows end-to-end, finding the right balance between research and developmentContribute to designing and implementing generative AI solutions using AWS Bedrock foundation...

  • AI ML Gen AI Engineer

    5 days ago

    Hyderabad, Telangana, India Motivity Labs Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: Hyderabad (WFO)Experience: 6-8 YearsJob Type: Full-time Role Overview:We are hiring aSenior AI/ML & Gen AI Engineerwith expertise inAWS Bedrock, AWS Nova, LLMs, RAG, and Agentic AI architectures. This role will focus onAI model development, MLOps, Gen AI solutions, and AI-first innovation initiatives. The ideal candidate will work onPoCs,...

  • Gen AI

    21 hours ago

    Hyderabad, Telangana, India Virtusa Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    MLE Responsibilities Design, implement, and maintain back-end API endpoints to support Gen AI and RAG (Retrieval-Augmented Generation) applications. Manage and optimize chat history storage in DynamoDB, ensuring scalability and efficient retrieval. Develop and test integrations with front-end UI components for seamless user experience. (React and...

  • Gen AI Developer

    5 days ago

    Hyderabad, Telangana, India People Prime Worldwide Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Gen AI DeveloperLocation:Pan India (Hybrid/Remote flexibility may vary by project)Experience:6–9 Years (STRICTLY)Employment Type:PermanentNotice Period:Up to 30 DaysCTC:Based on experience and fitmentAbout the CompanyOur client is a global leader in IT and digital services, operating in 50+ countries. They focus on cutting-edge technologies...