Service now security operations

Role-Service Now Security OperationsRequired Technical Skill Set-Service Now, ITSM, ITOM, Sec OpsExperience Range-6-10 yearsLocation-Pan IndiaDesired Competencies-Must-Have-Technical Comptency1. Security Operations Suite ExpertiseSecurity Incident Response (SIR): Implementing workflows for detecting, analyzing, and resolving security incidents.servicenowVulnerability Response (VR): Automating vulnerability identification, prioritization, and remediation.globalknowledgeThreat Intelligence: Integrating threat feeds and correlating indicators of compromise (IOCs).Configuration Compliance: Monitoring and enforcing security configurations across systems.servicenow2. Platform & Development SkillsJava Script & Glide APIs: Writing business rules, script includes, and client scripts for Sec Ops automation.Flow Designer: Building workflows for incident triage, escalation, and remediation.Security Incident Workspace: Customizing dashboards and response playbooks.3. Integration & AutomationThird-Party Integrations:SIEM tools (Splunk, QRadar)Threat intelligence platforms (Anomali, Recorded Future)Vulnerability scanners (Qualys, Tenable, Rapid7)Scripted REST APIs: For bidirectional data exchange with external security tools.Security Orchestration: Automating repetitive tasks like ticket creation, enrichment, and resolution.4. AI & Now Assist CapabilitiesNow Assist for SIR and VR:AI-powered incident summarizationAutomated enrichment and resolution suggestionsNatural language-based workflow generationservicenow5. Data & ReportingPerformance Analytics: Building dashboards for MTTR, incident trends, and vulnerability KPIs.Security Posture Dashboards: Visualizing risk exposure and compliance status.6. Governance & ComplianceAccess Control Lists (ACLs): Securing sensitive security data and workflows.Audit Trails & Evidence Collection: Supporting regulatory compliance (e.g., GDPR, HIPAA).SBOM (Software Bill of Materials): Managing software component visibility and risk.servicenow7. Training & CertificationSecurity Operations FundamentalsCertified Implementation Specialist – Security Incident ResponseCertified Implementation Specialist – Vulnerability ResponseBootcamps for Threat Intelligence, MSIM, and Configuration ComplianceBehavioral competency- Effective communication skills with both non-technical and technical audiences (verbal and written)- Excellent Interpersonal skills to work with the project team members collaboratevily- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good-to-Have-- ITIL V3/V4 foundation certification- CAD, CSA, Implementation Specialist ITSM.Responsibility:- Designs and develops solutions on the ITSM/ITOM modules using best practices- Partners with Service Now Business Analyst to understand requirements and possible solutions- Takes ownership of complex business requirements and works them to completion- Takes ownership of incident queue and work on remediation to completion- Works closely with the Service Now functional team and external development partners to build requested items- Experience configuring and improving core and custom applications- Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules- Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters- Has working knowledge of Service Now ITSM/ITOM integrations using out of the box spokes or APIs- Develops reports and dashboards using core Service Now functionality- Load, manipulate and maintain data between Service Now and other systems- Develops and maintain clear and concise technical and process documentation