Service Now Security Operations

Role- Service Now Security OperationsRequired Technical Skill Set- ServiceNow, ITSM, ITOM, SecOpsExperience Range-6-10 yearsLocation-Pan IndiaDesired Competencies-Must-Have-Technical Comptency1. Security Operations Suite ExpertiseSecurity Incident Response (SIR): Implementing workflows for detecting, analyzing, and resolving security incidents.servicenowVulnerability Response (VR): Automating vulnerability identification, prioritization, and remediation.globalknowledgeThreat Intelligence: Integrating threat feeds and correlating indicators of compromise (IOCs).Configuration Compliance: Monitoring and enforcing security configurations across systems.servicenow2. Platform & Development SkillsJavaScript & Glide APIs: Writing business rules, script includes, and client scripts for SecOps automation.Flow Designer: Building workflows for incident triage, escalation, and remediation.Security Incident Workspace: Customizing dashboards and response playbooks.3. Integration & AutomationThird-Party Integrations:SIEM tools (Splunk, QRadar)Threat intelligence platforms (Anomali, Recorded Future)Vulnerability scanners (Qualys, Tenable, Rapid7)Scripted REST APIs: For bidirectional data exchange with external security tools.Security Orchestration: Automating repetitive tasks like ticket creation, enrichment, and resolution.4. AI & Now Assist CapabilitiesNow Assist for SIR and VR:AI-powered incident summarizationAutomated enrichment and resolution suggestionsNatural language-based workflow generationservicenow5. Data & ReportingPerformance Analytics: Building dashboards for MTTR, incident trends, and vulnerability KPIs.Security Posture Dashboards: Visualizing risk exposure and compliance status.6. Governance & ComplianceAccess Control Lists (ACLs): Securing sensitive security data and workflows.Audit Trails & Evidence Collection: Supporting regulatory compliance (e.g., GDPR, HIPAA).SBOM (Software Bill of Materials): Managing software component visibility and risk.servicenow7. Training & CertificationSecurity Operations FundamentalsCertified Implementation Specialist – Security Incident ResponseCertified Implementation Specialist – Vulnerability ResponseBootcamps for Threat Intelligence, MSIM, and Configuration ComplianceBehavioral competencyEffective communication skills with both non-technical and technical audiences (verbal and written)Excellent Interpersonal skills to work with the project team members collaboratevilyParticipate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good-to-Have-ITIL V3/V4 foundation certificationCAD, CSA, Implementation Specialist ITSM.Responsibility:Designs and develops solutions on the ITSM/ITOM modules using best practicesPartners with ServiceNow Business Analyst to understand requirements and possible solutionsTakes ownership of complex business requirements and works them to completionTakes ownership of incident queue and work on remediation to completionWorks closely with the ServiceNow functional team and external development partners to build requested itemsExperience configuring and improving core and custom applicationsExperience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rulesConfigure and maintain notifications, UI pages, UI Macros, Script includes and FormattersHas working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIsDevelops reports and dashboards using core ServiceNow functionalityLoad, manipulate and maintain data between ServiceNow and other systemsDevelops and maintain clear and concise technical and process documentation