ITSM

4 hours ago

Chennai Tamil Nadu India, Tamil Nadu Tata Consultancy Services Full time

Role: ServiceNow

EXP: 6 To 8yrs

Location: Chennai


  • Responsible for interacting with customers and stakeholders for requirement gathering.
  • Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.
  • Implementations and enhancements of Service Catalog, Workflows, Flow designers, Incident, Problem, Change, Knowledge management and CMDB modules.
  • Experienced in designing a Robust CMDB Following the CSDM Framework based on analysis of AS IS CMDB and ITSM Process, Field Mapping and Data Standardization,
  • Implement Reports, Dashboards, KPI and Performance Analytics for different modules of ServiceNow.
  • Manage ServiceNow Version Upgrading, Patching’s.
  • Design and implementation of Service portal, widgets, Themes
  • Integrate ServiceNow with other 3rd party tools using REST, SOAP web services and integration Hub.
  • Good knowledge on configuring Chatbot, Virtual agent, ATF, Agent workspace, Flow Designer
  • Strong knowledge on Non ITSM modules like ITOM, SPM(ITBM), ITAM, CSM, SecOps, GRC, HRSD.
  • Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
  • Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues.
  • Consults with Process Leaders to develop appropriate technical solutions in Service Now
  • Follows up on outstanding development needs and provides timely status reports to the project manager.
  • Advises on options, risk and impacts on business/ITIL processes.
  • Communicates technical problems and solutions to both technical and non-technical audiences.

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