Cec Officer
4 days ago
**CEC Officer - Inbound - Privy (NOIDA)**
**For a Well known Indian Pvt. Bank**
**in Experience-**1 year -**Max Experience **4 Years
**Notice Period-**Max 3 days (Immediate joining)
**JOB ROLE**
Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the
queries & requests for customer's satisfaction
To identify and convert the opportunities for cross-selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid-down productivity and
service benchmarks.
Ensure customer “delight” and consistent service experience, including timely resolution of
customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
**Graduate**
Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
Excellent communication skills - Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do
attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within
the organization. Should be able to establish rapport quickly with peers, managers & customers.
**Location-Sector 16**
**Salary**: ₹360,000.00 - ₹450,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Application Question(s):
- Do you have banking experience?
- Request kindly read the above written JD and if suits apply.
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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