
Cec Officer-inbound-digital Banking Kotak 811-contact Centre Inbound
1 day ago
811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers Monitoring sales performance Closing sales deals Keeping a record of calls and relevant details Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication Candidate should have a pleasing personality and should be presentable Should be dedicated and display integrity Willingness to learn with an attitude of continuous improvement Willing to work in rotating shifts 811 Digital - Outbound Officer EXPERIENCEKotak Mahindra Bank Noida -Sr Manager-Talent AcquisitionNov 2022 - PRESENT Handling the hiring for pan India on contact center for Front level and mid-level Spoc for multiple Business Vertical which includes Premium Process Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month Also taking care of support level of hiring for Mumbai Centre Developing customized sourcing strategies keeping in mind cost of hire delivery TAT candidate profile and resources thereby ensuring 100 fill rate as per requirements and compliance standards Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100 adherence Maintain MIS to analyze the quality of the hiring done in the zone Managing active base of vendor Consultancies which includes frequent interaction to understand the challenges been faced at their end If any smoother processing of their payments without delay Ensuring smoother on boarding exit processes been followed without fail analyse the candidate s self-experience through questionnaire filled by him her at both stages HDB financial Services Noida -Centre HRJan 2019 - Oct 2022 Handling end-to-end mid to senior recruitment through Job Portals Referrals Consultants and Internal Company Database Identifying future staffing needs Responsible for effective manpower planning for Non-IT positions like Marketing Legal Customer Experience and Sales HR Professionals Sourcing via diverse channels like Job portals LinkedIn and referencing to maintain a healthy sourcing mix Preliminary screening and conducting first stage interview Pre post offer documentation Negotiating with candidates Formulating the salary structure of new hires Preparing and issuing offer letters appointment letters confirmation letters Background verification Joining formalities induction for all the new hires Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees Interacting and meeting employees to understand challenges and grievances to resolve the same Currently acting as a first level of escalation for all employee-related queries Maintaining healthy internal communications and ensuring proper channels for the escalations Organized many employee communication forums like- One on One Interviews Skip level meeting project team meeting etc Organized fun activities at the location level Planning execution of monthly engagement events Taking new initiatives to boost employee morale and engagement level Conducting exit interviews Sharing all the Full and Final inputs with the payroll team to process Ensuring healthy separation and issuing relieving letters Indiamart Intermesh Ltd Noida- Executive- Talent AcquisitionSept 2017 -Jan 2019 Work with the Talent Acquisition team along with hiring managers stakeholders to assist in ongoing recruitment efforts Identify future talent needs and proactively recruiting and sourcing develop talent pool or social engagement Manage the recruitment process and life cycle including initial assessments interviews documentation and offers Searching candidates according to the requirement through various recruitment methods such as Portals Head hunting and referencing Pre Post offer documentation Issuing offer letter appointment letter KAZO Fashion Private Limited Noida - Management Trainee - Talent Acquisition Talent ManagementNov 2016- Sep 2017 Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture single point of contact for sales team for any of their business needs or grievance redressal Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa Worked in close cohesiveness with the Sales Team looking after their business needs including manpower Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment On boarding Compensation Performance Management Exit Management SKILLS HR Policy Execution Recruitment Talent Acquisition Induction orientation Training Development Employee Relations Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services 2021 Employee of the Month at HDB Financial Services 2019 EDUCATION MSW HR Kurukshetra University 2014-2016 B Com Delhi University 2012-2014 12th from CBSE Board 2012 10th from CBSE Board 2010
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Team Manager - Inbound Department Customer Experience Center Location Noida Reporting Relationship CEC Unit Manager- Inbound Position Grade Chief Manager Job Role Responsible for managing a team of 70-100 officers 6-7 Team leaders handling inbound calls in Retail Liabilities...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob Description811 Digital - Inbound OfficerDepartmentRetail Liabilities | Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1Job Description- Assisting in resolving customer queries.- Contacting potential or existing customers to inform them about a product or service using scripts- Answering questions about products or the company-...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionJob Description- Assisting in resolving customer queries.- Contacting potential or existing customers to inform them about a product or service using scripts- Answering questions about products or the company- Asking questions to understand customer requirements and close sales- Providing information to customers.- Monitoring sales...
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Insurance Lead Verification Specialist
2 days ago
Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 85,00,000Job OverviewAs a Cec Verifier-inbound-retail Liabilities- Customer Experience Center-contact Centre Inbound, you will play a crucial role in verifying insurance leads generated by CEC officers. This is an excellent opportunity to develop your skills in quality communication and customer servicing while working within laid down productivity and service...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionPosting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates Job Role. To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer. To thoroughly understand product...
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CEC-Regional Customer Engagement Manager
1 day ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionJob Role:. Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team. Ensure superior...
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Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 2,15,000Job Role Overview:We are seeking Customer Care Executives to join our team for our Banking Inbound Process.Candidates will handle customer queries and deliver a high-quality support experience over the phone. This role is ideal for individuals who are passionate about customer service and want to grow in a professional, fast-paced environment.Key...
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Inbound Customer Engagement Specialist
4 days ago
Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000Job OverviewThe Telecaller Inbound role represents the initial point of contact for customers, addressing grievances and queries in a timely manner. This individual is responsible for creating tickets, working on them, and closing them within predetermined timelines. If issues persist, they escalate them to the next level.Key Responsibilities:Manage customer...
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Sky Service Cards
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionCEC Officer - Inbound - Credit CardsDepartment Customer Experience CenterLocation ThaneReporting Relationship CEC - Team Leader - Inbound - Credit CardsPosition Grade Assistant ManagerJob Role- Handling customer queries / complaints primarily on emails, letters and calls for Credit Cards- Adhere to agent-level Service Level Agreement (SLAs)...
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Sky Service Potential
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionSky channel - Service - Potential - RMDepartment Customer Experience CenterLocation ThaneReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager/Deputy ManagerJob Role- To Attend the inbound calls of customers for Privy league customers (High Net Worth clients) and process the queries & requests to customer's...