811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Job Description811 Digital - Inbound OfficerDepartmentRetail Liabilities | Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1Job Description- Assisting in resolving customer queries.- Contacting potential or existing customers to inform them about a product or service using scripts- Answering questions about products or the company-...

811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking...

Job Category KMBL Degree Level Bachelor s Degree CEC Team Manager - Inbound Department Customer Experience Center Location Noida Reporting Relationship CEC Unit Manager- Inbound Position Grade Chief Manager Job Role Responsible for managing a team of 70-100 officers 6-7 Team leaders handling inbound calls in Retail Liabilities...

Job OverviewAs a Cec Verifier-inbound-retail Liabilities- Customer Experience Center-contact Centre Inbound, you will play a crucial role in verifying insurance leads generated by CEC officers. This is an excellent opportunity to develop your skills in quality communication and customer servicing while working within laid down productivity and service...

Job DescriptionPosting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates Job Role. To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer. To thoroughly understand product...

Job DescriptionJob Role:. Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team. Ensure superior...

Job Role Overview:We are seeking Customer Care Executives to join our team for our Banking Inbound Process.Candidates will handle customer queries and deliver a high-quality support experience over the phone. This role is ideal for individuals who are passionate about customer service and want to grow in a professional, fast-paced environment.Key...

Job OverviewThe Telecaller Inbound role represents the initial point of contact for customers, addressing grievances and queries in a timely manner. This individual is responsible for creating tickets, working on them, and closing them within predetermined timelines. If issues persist, they escalate them to the next level.Key Responsibilities:Manage customer...

Job DescriptionCEC Officer - Inbound - Credit CardsDepartment Customer Experience CenterLocation ThaneReporting Relationship CEC - Team Leader - Inbound - Credit CardsPosition Grade Assistant ManagerJob Role- Handling customer queries / complaints primarily on emails, letters and calls for Credit Cards- Adhere to agent-level Service Level Agreement (SLAs)...

Job DescriptionWe are looking for a dynamic Inbound Sales Associate to join our growing team. In this role, you will be responsible for engaging with potential customers, understanding their business challenges, and showcasing how our SaaS solutions can add value.Typical work week look like:-- Engage with inbound leads, qualify them, and convert...