Location Support Professional

**Location Support Professional**:

- Job Req ID: 40410- Posting Date: 17 Oct 2024- Function: Software Engineering- Unit: Digital- Location: RMZ Ecoworld, Devarabeesanahal, Bengaluru, India- Salary: Competitive**Why BT?**

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

**Responsibilities**:

- To provide ICT advice and/or professional services to both internal and external clients.
- To provide support on projects, carrying out elements of the research, analysis and/or delivery.
- To provide operational support ensuring KPIs and SLA are achieved.
- May lead on the delivery of specific components of a project.
- To draft reports and discuss recommendations based on research with their manager.
- Share expertise with peers.
- Occasionally provides on the job training to other team members.
- To support the development and implementation of unit policies and procedures.
- May involve liaising with internal, external and third party suppliers.
- To input to cost/timescales solutions/options and manage expectations as appropriate with customer or business unit/LoB teams.
- To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.
- To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards.
- Good experience in new Wi-Fi/ Wired network infrastructure installation and implementation and later supporting the same.

**Qualifications**:

- Typically engineering/ science degree or has served a technical apprenticeship and obtained NVQ and further education technical qualifications (i.e. HND).
- Post Graduate in the Computer field will be preferred.
- May have obtained some appropriate recognised current accreditation to an external professional body and/or industry standard.
- Relevant professional experience

**Skills and Experience**:

- Demonstrates competence in own area and may still be acquiring higher level skill.
- Typically works with moderate guidance in own area of knowledge.
- Deepens knowledge/skills in one area or broadens ability over a variety of skills.
- Applies knowledge/skills to a variety of standard day to day activities.
- Identifies unusual technical problems
- Responds to client requests in non-standard situations, and investigates all the facts.
- Understands the key business drivers; and uses this knowledge to focus own work.
- Works to control costs related to own work.
- Identifies the problem and all relevant issues in straightforward situations; is able to generate possible solutions and assess each using standard procedures, leading to a sound decision.
- Prioritises and organises own work to deliver to agreed deadlines.
- Probes and listens carefully.
- Able to present information clearly and in an appropriate style to make technical information clear.
- Persuades others in straightforward situations.
- Able to contribute actively in team activities, sharing experience and ideas.
- Builds productive relationships internally and externally. Has a comprehensive understanding of professional communities relevant to the LOB and uses the PC development framework to maximise the potential of themselves, their team and the wider BT team.

**A FEW POINTS TO NOTE**:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

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