Location:

7 days ago


Bengaluru Karnataka, India Procain Consulting & Services Full time

**Location**:Bengaluru
**Experience**: 3-5 years
**Shift**: Rotational shift (Excluding Night Shift)
**Job Code**: JD2208347

**Job Profile**:
As an IT Specialist, you will work in an open, casual environment, resolving requests from our employees, setting up new computers, answering IT questions, and attending to basic company-wide IT support needs. This role is ideal for someone who is a curious self-starter with experience in IT support, with strong communication, collaboration, and customer service skills.

**Key Responsibilities**:

- Support aspects of the office IT infrastructure, including design, implementation, and end-user interaction
- Monitor and respond quickly and effectively to requests received through the IT ticketing system.
- Provide support for G-Suite and Okta environments.
- Follow standard IT procedures, log all IT interactions, and administer helpdesk software.
- Facilitate processes of onboarding and offboarding employees from an IT perspective.
- Troubleshoot Tier 1 office network and connection issues
- Keep the IT-related inventory up to date
- Provide technical support for video conferencing and audio/visual setups, including company events.

**Key Skills and Qualifications**:

- At least 4 years’ experience in an IT Support/Help Desk role
- Must have experience handling IT tasks on macOS
- Excellent communication and problem-solving skills
- Excellent customer service and people skills with a willingness to learn
- Experience with G Suite (Gmail, Calendar, Docs, etc.)
- Experience with Kandji /Jamf - an advantage
- Experience with Okta or other SSO platforms - an advantage
- Experience supporting Networking and VPN - an advantage

Experience with ServiceNow - an advantage


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