Customer Support Executive

15 hours ago

Noida Uttar Pradesh, India Stimulus Research Services Full time

**Organizational Profile**:
**Responsibilities as Customer Service Executive ( Outbound TeleCalling)**:

- Conduct outbound calls to retail/corporate customers on leads/information provided of various insurance products (motor/health & others) and organizational promotions.
- Scheduling appointments for Sales teams by calling outbound customers/corporate clients.
- Solving client queries and communicating with them on the insurance products and services.
- Meeting of the monthly/quarterly sales targets/meeting setup targets in line up with the organization.
- Maintaining the leads database of the prospective customer’s calls and communication on regular basis.
- Support the sales team as and when required with best knowledge available.
- Ensure a positive customer experience that aligns with the organizational policy.
- Strong commitment to learning and professional development and be open to feedback and constructive positive criticism
- To be updated on the latest insurance industry trends, products and regulatory challenges
- To ensure proper adherence to IRDA guidelines and company policies as regulated.
- Excellent communication, interpersonal and problem solving skills

**Qualification Requirements**
- 10+2/Graduates/Post-Graduates in any specialization
- 0-2 years of experience in customer service, telesales, preferably in insurance or BFSI
- Good and eAicient communication skills in English, Hindi
- Comfortable with outbound calling targets and regular follow-ups
- Basic understanding of insurance products like motor/health and documentation.
- Strong attention to the detailed listening and ability to handle multiple clients queries/cases eAiciently.
- Knowledge in Microsoft OAiceGood negotiation skills and voice modulation
- Organised and smart working individual
- Good customer understanding skills

**Preferred Profile**:
Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7982263560

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