Customer Experience Associate

4 days ago

Delhi, India NxtWave Full time

NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs**.**

By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention, and greater outcomes.

NxtWave was founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur).

NxtWave helps Indian undergraduate students to get high-paid tech jobs,NxtWave has grown fast and established a Student Community of more than 2 lakh students from 3000+ colleges across India. In the last 12 months, CCBP 4.0 learners have been hired by 1000+ companies including Amazon, Accenture, IBM, Bank of America, TCS, Deloitte, and more.

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Keep records of all conversations in our database in a comprehensible way
- Welcoming the paid users, make sure they log in to the learning portal and start learning by guiding them through the onboarding process.
- Monitoring learning progress and interacting with students regularly to ensure their learning is greater than 75% by suggesting tips and solutions.
- Ensure that users are actively participating in different activities and making good progress.
- Communicate users' progress and course-related updates to parents/guardians periodically.
- Make sure the assigned users are not late on their EMIs - Follow up with parents and guardians to ensure they pay their EMIs regularly. Provide accurate payment information and guide them to make their payments.

**Qualifications and Skills**:

- Should be proficient in one of the native languages of **Hindi **and English
- Previous experience in a customer support role and guidance aspects roles.
- Strong verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Basic knowledge of the using spreadsheets

**Work Location**: Work From Home

Working days: 6 days a week

Note: Sometimes, need to work on weekends and will take breaks on weekdays. Need to be flexible

**Basic Requirements**: Need to have own laptop and good internet connection.

**CTC**: 3 - 3.6 LPA

**Salary**: ₹300,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

**Language**:

- Hindi (required)

**Speak with the employer**
+91 9390238144

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