(Customer Service Representative)

2 weeks ago

Bengaluru, India Techsquadteam Full time

**JOB DESCRIPTION**

**Job Title**: **Operation Executive**

**Permanent Reporting to: Lead
- Operation**

**Required Criteria**

Good English with Marathi Voice process

6 days working 1 day rotational off

Day rotational shift

Work from office only.

**Required Skill set**
- Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
- Ability to effectively work with a team
- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
- Possession of interpersonal skills to be able to relate cordially with different classes of people
- Ability to handle stress well
- Ability to listen and pay attention to details
- Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers providing the profit margin in terms of revenue/services.
- Possess a pleasant and clear speaking voice, coupled with a fluency in English
- He/she must be highly motivated
- He/she should be open minded and enthusiastic towards excellence
- Ability to be thorough and extremely analytical
- Possess flexibility and ability to effectively perform multiple functions at a time
- Ability to work under pressure and still meet up with deadlines without making errors
- Possess excellent telephone etiquette

**Key Responsibilities**:

- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- They are responsible for taking or cancelling orders, and obtaining details of customer complaints, lead generation, Lead Conversion and Revenue rising for the assigned location.
- Accountable for the revenue rise and drop down, technician management of their assigned city.
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
- Identify tasks critical to keeping customer satisfaction levels in check
- Select, hire, and train new team members
- Network with various departments and groups that are involved in customer support, orders, and processing if call drops down in the assigned city.
- Ensure maximized productivity and minimized costs
- Encourage and motivate team members for continuance of quality service delivery

**Salary**: From ₹17,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru - 560067, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Marathi (preferred)
- english (preferred)

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