Sales and Customer Success Executive

19 hours ago


Remote, India Hikewise learning Full time

**Designation**: Sales & Customer Success Executive

**Job Nature**:

- Full time
- Work from home

**Compensation**:
The base salary will be 15,000/- and you shall be eligible for an incentive of 100/- on per conversion after attaining 20 conversions.

**Roles and responsibilities**:

- handle inbound chats: organic or generated through digital ads
- initiate the call and close the deal after verifying the eligibility in the chat, if the client prefers call over chat
- attend inbound calls and assist in understanding our offerings, enrollment and other support
- perform follow up whenever required and close deals
- assist clients in taking assessment and booking sessions if they need any support from our end
- connect support team if any technical troubles/issues arise
- manage/update and be available in all communication channels
- connect admin, counsellors whenever required
- inform/connect concerned team whenever you receive any calls which are outside B2C nature
- form, train and lead business development team when we scale the operation

**Requirements**:

- Must be proficient in Malayalam, English and Hindi (English and Malayalam both written and verbal and Hindi as verbal)
- personal smartphone (Business WhatsApp, Chat Applications and other collaborative apps)
- personal laptop
- Vi/Airtel/Jio strong network signal (firm shall provide the sim card)

**About Hikewise**:
Hikewise is an ed-tech startup that intends to make career development solutions available to all. Hikewise's mission is to inspire and empower individuals to achieve their career and life goals. Combining a highly scientific assessment that analyses a person’s psychometric traits with a unique post-assessment counselling mechanism, Hikewise is slowly redefining what career counselling or guidance in India was. Hikewise' highly effective career development mechanism has been designed to suit any needs. Be it a high school student who is confused about what stream to choose or an undergraduate student who feels that they have chosen the wrong course or a working professional who plans to switch his career.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Work from home

Schedule:

- Flexible shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have a laptop and internet connection?

**Language**:

- Malayalam (required)

Work Location: Remote


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