Captain - Restaurant

2 days ago

Calicut Kerala, India Rasha Bowl Pvt Ltd Full time

**Responsibilities**:

- Lead and supervise the service team (waiters/waitresses, bussers) to ensure efficient and high-quality service.
- Greet guests, manage reservations, and seat diners in the appropriate sections.
- Present menus, assist guests with their selections, and provide detailed information about dishes, ingredients, and wine pairings.
- Take and accurately process food and beverage orders, ensuring special requests and dietary restrictions are communicated to the kitchen.
- Monitor the dining area to ensure every guest is attended to promptly and their needs are met.
- Handle guest complaints and resolve issues quickly and professionally, maintaining a positive restaurant image.
- Conduct pre-shift meetings to brief the team on daily specials, reservations, and service standards.
- Assist in training new staff members and provide ongoing coaching and feedback to the team.
- Collaborate with the kitchen staff to ensure timely and accurate food delivery.
- Process payments, manage cash and credit card transactions, and handle end-of-shift reports.
- Oversee the cleanliness and organization of the dining area and service stations.

**Requirements**:

- Proven experience as a Restaurant Captain, Head Waiter, or in a similar supervisory role.
- Extensive knowledge of food and beverage service, including different cuisines, wines, and cocktail preparation.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to remain calm, professional, and composed in a fast-paced and high-pressure environment.
- Strong organizational and time-management skills.
- Proficiency in using point-of-sale (POS) systems and managing reservations.
- Availability to work flexible hours, including evenings, weekends, and public holidays.
- A diploma or degree in Hotel Management or a related field is a plus.

**What We Offer**:

- Competitive salary and an excellent share of tips.
- Opportunities for professional development and career advancement.
- A dynamic, collaborative, and rewarding work environment.
- Employee meal discounts.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Work Location: In person

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