Customer Support Executive

6 days ago

Ernakulam, India Verteil Technologies Pvt Ltd Full time

**Requirement**

We are looking for a Customer Support Executive with 2 to 6 yrs experience in Customer Support function. Experience of working in Air Travel Industry will be an advantage.
- Effectively communicate with prospects and customers on Verteil’s product updates and other initiatives.
- Identifying customer needs and helping customers use specific features.
- Identifying the best routes, sharing information on availability and booking of air tickets.
- Issuing air tickets for B2B/ Subagents and B2C customers.
- Collect and validate relevant information from customers for onboarding.
- Provide excellent customer support during all onboarding and after-onboarding procedures.
- Ensure that customer specific details are accurately recorded in the systems.
- Maintaining a positive and professional attitude towards customers at all times.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Ensure the processing of refund and cancellation of air tickets.
- Provide assistance to travel agents in reservation, ticketing, reissuing, refunding and communicating with airlines support team.
- Enhance customer experience through continuous improvement of the approaches and strategies applied by the team.

**Job Requirements**
- Experience in resolving customer queries, recommending solutions and guiding product users through features and functionalities.
- Minimum 2 years of experience in IATA accredited travel agency
- GDS Ticketing experience using Amadeus, Travelport or Sabre.
- Should be well-versed in Global distribution system (GDS).
- Additional airline tools like SPRK or ADO is an added advantage.
- Should be well-versed in Fare rules, city codes and airline codes.
- Should have proven experience in airline ticketing with an airline/ travel agency/GSA.
- Should have up to date knowledge on current domestic and international travel trends, regulations, etc.
- Should be an excellent communicator who is able to earn clients’ trust.
- Excellent People management skills.
- Excellent analytical skills.
- Experience in airline reservation/ travel agency.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Should be a graduate, IATA Certification (preferred).
- Flexible to work in shifts.

**Salary**: From ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)

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