Customer Support Executive

3 days ago

Ernakulam, India PAPPYJOE ENTERPRISES PVT LTD Full time

We are seeking a motivated and results-driven Customer Support Executive to join our dynamic team. A Customer Support Executive serves as the primary point of contact between a company and its customers. The role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

**Responsibilities**:

- **Customer Interaction**:

- **Issue Resolution**:
Investigate and resolve customer issues, concerns, and inquiries promptly, ensuring a positive and satisfactory resolution.
- Product Knowledge:*

Develop a deep understanding of our products and services to provide accurate information and assist customers effectively.
- **Documentation**:
Maintain detailed and organized records of customer interactions, feedback, and common issues to contribute to ongoing process improvements.
- **Feedback Analysis**:
Analyze customer feedback to identify trends and areas for improvement, providing valuable insights to enhance overall customer satisfaction.
- **Training and Development**:
Participate in ongoing training and development programs to stay updated on product knowledge and customer service best practices.

**Qualifications**:

- Any Bachelors degree
- Communication Skills
- Customer Focus
- Problem-Solving
- Empathy

**Salary**: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Relocate:

- Ernakulam, Kerala: Relocate with an employer provided relocation package (preferred)

**Speak with the employer**
+91 9188021905

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