Customer Service Assistant Swati

1 day ago

Delhi University Delhi Delhi, India Mindpec Full time

**Location**: Cyberjaya, Malaysia

**Job Type**: Full-time, Office-based

**Salary**: Competitive, including shift allowance, KPI bonus, medical benefits, and potentially visa and accommodation support.

**Responsibilities**:

- Address and resolve customer inquiries and issues related to products and services.
- Assist customers with troubleshooting and technical support when necessary.
- Maintain detailed and accurate records of customer interactions using the company’s CRM system.
- Collaborate with other team members and departments to ensure customer issues are resolved efficiently.
- Meet and exceed individual and team KPIs and targets for customer satisfaction and productivity.
- Continuously seek to improve knowledge of the company's products and services to better assist customers.

**Requirements**:

- **Education**: Bachelor's degree in any field.
- **Experience**: Minimum of 1 year of experience in customer service or a related field.
- **Language Skills**: Fluency in Spanish (written and spoken) and proficiency in English for internal communication.
- Strong problem-solving skills and the ability to handle challenging situations with a positive attitude.
- Excellent communication skills and a customer-focused mindset.
- Familiarity with customer service software, CRMs, and contact center systems is preferred.
- Ability to work in shifts, including nights, weekends, and holidays if required.

**Benefits**:

- Competitive salary with shift allowances and KPI bonuses.
- Comprehensive medical, dental, and vision insurance.
- Opportunities for career growth and development within Concentrix.
- Support with visa processing and accommodation if relocating.
- Access to company training programs and resources to enhance skills.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Spanish: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Spanish (preferred)
- English (preferred)

Willingness to travel:

- 100% (preferred)

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