Russian Customer Service Representative

4 days ago

Delhi University Delhi Delhi, India Mindpec Full time

**Job Title**: Customer Service Representative (Russian) - Travel Project

**Job Location**: Cyberjaya, Malaysia

**Mode of Hiring**: Permanent with Concentrix (Employment Pass provided for 2 years)

**Start Date**: Mid to End of September

**Headcount**: 5 positions available

**Job Overview**:
Concentrix is seeking enthusiastic and dedicated Customer Service Representatives fluent in Russian for our Travel Project. In this role, you will be responsible for providing excellent customer support via calling and chat processes. You will be the primary point of contact for our clients, handling inquiries and resolving issues in a timely and professional manner.

**Key Responsibilities**:

- Handle inbound and outbound calls, as well as chat inquiries, in Russian and English.
- Provide accurate and complete information to customers by using the right methods/tools.
- Resolve customer complaints by determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain a high level of customer satisfaction and achieve performance metrics, including KPIs.
- Accurately document and update customer records in the system.
- Work in collaboration with team members and provide support where needed.

**Qualifications and Requirements**:

- **Education**: Bachelor’s Degree holder.
- **Experience**: Minimum 1 year of customer service experience; experience in the airline industry is preferred.
- **Language Skills**: Native Russian speaker with a minimum English proficiency of B2 level.
- **Passport**: Valid for at least the next 14 months.
- **Documentation**: All required documents should be translated to English and attested by the relevant embassy.
- **Nationality**: Open to any nationality fluent in Russian and English.

**Compensation and Benefits**:

- **Night Shift Allowance**:

- RM 11 per hour for the first 5 hours from 11 PM.
- RM 16 per hour for hours exceeding 6 hours from 11 PM.
- **KPI Bonus**: Up to 400 MYR.
- **Employment Pass**: Provided for 2 years.

**Interview Process**:

- 3 rounds of interviews, including a language assessment focusing on speaking proficiency.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Russian (preferred)
- English (preferred)

Application Deadline: 24/08/2024

  • CX Specialist_APAC

    5 days ago

    Delhi, India Medit Full time

    Fulfill Your Potential at MEDIT – a Leader in 3D Digital Solution!MEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology. MEDIT also develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over...

  • CX Specialist_APAC

    4 days ago

    Delhi, India Medit Full time

    Fulfill Your Potential at MEDIT – a Leader in 3D Digital Solution!MEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology. MEDIT also develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over...

  • CX Specialist_APAC

    4 days ago

    Delhi, India Medit Full time

    Fulfill Your Potential at MEDIT – a Leader in 3D Digital Solution!MEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology. MEDIT also develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over...

  • CX Specialist_APAC

    3 days ago

    Delhi, India Medit Full time

    Fulfill Your Potential at MEDIT – a Leader in 3D Digital Solution!MEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology. MEDIT also develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over...

  • CX Specialist_APAC

    2 days ago

    Delhi, India Medit Full time

    Fulfill Your Potential at MEDIT – a Leader in 3D Digital Solution!MEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology. MEDIT also develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over...

  • Recruitment & Operations Head for Russian Market

    3 weeks ago

    New Delhi, India MNC Full time

    Hi Connections,We are hiring - Job Title: International Recruitment & Operations Head for Russian Market Location: Goregaon East, Mumbai Salary: Up to ₹1.25 Lakh Per Month (Open for right Candidate) Employment Type: Full-Time Company – MNC Mandatory – 1.Blue Collar hiring experience 2.Recruitment firm experienceAbout the Role: We are seeking a dynamic...

  • CX Specialist_APAC

    5 days ago

    New Delhi, India Medit Full time

    Fulfill Your Potential at MEDIT – a Leader in 3D Digital Solution!MEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology. MEDIT also develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over...

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India UpLnqq Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Delhi, India. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries, providing support, ensuring customer satisfaction, and managing customer experiences....

  • Customer Service Representative

    1 day ago

    Delhi, India CareerUS Solutions Full time

    Customer Service Representative – Job DescriptionPosition SummaryThe Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a professional,...

  • Customer Service Representative

    1 hour ago

    Delhi, India CareerUS Solutions Full time

    Customer Service Representative – Job DescriptionPosition SummaryThe Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a professional,...