Body Shop Advisor

15 hours ago

Bhosari Pune Maharashtra, India Unnati Vehicle Private Limited Full time

Bodyshop Service Advisor at Renault Cars plays a crucial role in managing customer relationships and ensuring the efficient handling of vehicle repairs and maintenance in the bodyshop department. Here are the typical roles and responsibilities:
1. **Customer Interaction and Service**:

- Greet customers warmly, understand their concerns, and provide information about the services offered by the bodyshop.
- Listen to customer complaints or issues with their vehicles and accurately document their requirements.
- Provide estimates for repair work, including labor and parts, and explain these clearly to customers.

2. **Coordination with the Bodyshop Team**:

- Communicate customer requirements to the technicians and bodyshop team for accurate repairs and services.
- Ensure that work orders are clearly written and detailed, specifying the necessary repairs and services to be performed.
- Monitor the progress of repair work and update customers on the status of their vehicles.

3. **Service and Repair Management**:

- Oversee the repair and maintenance processes, ensuring that work is carried out efficiently and meets Renault’s quality standards.
- Coordinate with the parts department to ensure that necessary parts are available for repairs and replacements.
- Perform quality checks on completed repairs to ensure the vehicle is restored to the manufacturer’s standards before returning it to the customer.

4. **Customer Communication and Satisfaction**:

- Maintain regular communication with customers regarding repair status, any additional repairs needed, and estimated completion times.
- Resolve any customer complaints or issues, ensuring a high level of customer satisfaction and service quality.
- Follow up with customers post-service to ensure satisfaction and address any additional concerns.

5. **Documentation and Reporting**:

- Maintain accurate records of services provided, customer interactions, and vehicle repair history in the system.
- Prepare reports on work completed, including details on labor hours, parts used, and overall costs.
- Ensure all necessary paperwork, such as insurance claims and approvals, is properly managed and processed.

6. **Sales and Upselling**:

- Offer additional services or products that may be beneficial to the customer, such as maintenance packages or vehicle accessories.
- Inform customers about ongoing promotions or service packages to increase sales and customer retention.

7. **Compliance and Safety**:

- Ensure compliance with Renault's policies, safety standards, and regulations for all bodyshop activities.
- Maintain a safe and organized work environment in the bodyshop area.

These responsibilities highlight the service advisor's role in maintaining a balance between customer satisfaction, operational efficiency, and adherence to Renault's service standards.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Automotive repair: 2 years (preferred)

Work Location: In person

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