Body Shop Adviser

5 hours ago

Bhosari Pune Maharashtra, India Sanjay Hyundai Full time

**JD**:
**Role : Bodyshop Advisor - Hyundai Cars**

Bodyshop Service Advisor at Hyundai Cars plays a crucial role in managing customer relationships and ensuring the efficient handling of vehicle repairs and maintenance in the bodyshop department. Here are the typical roles and responsibilities:
1. **Customer Interaction and Service**:

- Greet customers warmly, understand their concerns, and provide information about the services offered by the bodyshop.
- Listen to customer complaints or issues with their vehicles and accurately document their requirements.
- Provide estimates for repair work, including labor and parts, and explain these clearly to customers.

2. **Coordination with the Bodyshop Team**:

- Communicate customer requirements to the technicians and bodyshop team for accurate repairs and services.
- Ensure that work orders are clearly written and detailed, specifying the necessary repairs and services to be performed.
- Monitor the progress of repair work and update customers on the status of their vehicles.

3. **Service and Repair Management**:

- Oversee the repair and maintenance processes, ensuring that work is carried out efficiently and meets Hyundai’s quality standards.
- Coordinate with the parts department to ensure that necessary parts are available for repairs and replacements.
- Perform quality checks on completed repairs to ensure the vehicle is restored to the manufacturer’s standards before returning it to the customer.

4. **Customer Communication and Satisfaction**:

- Maintain regular communication with customers regarding repair status, any additional repairs needed, and estimated completion times.
- Resolve any customer complaints or issues, ensuring a high level of customer satisfaction and service quality.
- Follow up with customers post-service to ensure satisfaction and address any additional concerns.

5. **Documentation and Reporting**:

- Maintain accurate records of services provided, customer interactions, and vehicle repair history in the system.
- Prepare reports on work completed, including details on labor hours, parts used, and overall costs.
- Ensure all necessary paperwork, such as insurance claims and approvals, is properly managed and processed.

6. **Sales and Upselling**:

- Offer additional services or products that may be beneficial to the customer, such as maintenance packages or vehicle accessories.
- Inform customers about ongoing promotions or service packages to increase sales and customer retention.

These responsibilities highlight the service advisor's role in maintaining a balance between customer satisfaction, operational efficiency, and adherence to Hyundai's service standards.

**Job Types**: Full-time, Permanent

Pay: ₹12,514.14 - ₹25,111.33 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person

  • Body Shop Service Advisor

    2 days ago

    Baner, Pune, Maharashtra, India B.U. Bhandari Motors Pvt. Ltd Full time

    **Job Title Service Advisor - Body & Paint** **Job Summary**: As a Body shop Service Advisor, you are the professional “manager” of the entire Customer oriented Body and Paint shop service process. You set the standards for Customer support. You see every contact with the Customers as a professional challenge and feel responsible for the Customer...

  • Service Advisor

    4 hours ago

    Chinchwad, Pune, Maharashtra, India Kundan Cars Pvt Ltd Full time

    Interact with customers during reception. - Documenting Customer’s problem/symptoms in a body paint shop order and defining the scope and type of work. - Defining and explaining time and costs to be expected or firmly establishing the time and costs. - Coordinating the scope of services for repair and maintenance with the Customer / Insurance Surveyor and...

  • Body Shop Service Advisor

    4 days ago

    Navi Mumbai, Maharashtra, India Hallmark Honda Automotive Pvt Ltd Full time

    A Bodyshop Advisor acts as the main point of contact for customers in an automotive body shop, managing the customer experience from initial vehicle intake to repair completion and delivery. They assess vehicle damage, provide repair estimates, coordinate repair work with technicians, and ensure customer satisfaction throughout the process. Essentially, they...

  • Service Advisor- Body

    2 weeks ago

    Pune, Maharashtra, India ProPMO Services Full time

    Job Summary As a Body shop Service Advisor you are the professional manager of the entire Customer oriented Body and Paint shop service process You set the standards for Customer support You see every contact with the Customers as a professional challenge and feel responsible for the Customer problems until they have been resolved Customer appreciates...

  • Body Shop Supervisor

    4 days ago

    Hadapsar, Pune, Maharashtra, India Unnati Vehicle Private Limited Full time

    Service Advisor/ Supervisor - Body shop - Roles & Responsibilities. - Attendance 90%. - Understand the reason of accidental damage of vehicle and condition of vehicle as well as customer. - Detail inspection of vehicle for accidental damages, claim form to be filled by customer only on his hand writing. - Attending the customer and will ensure all the...

  • Body Shop Advisor

    1 day ago

    Mumbai, Maharashtra, India Jobjcs Full time

    **Job - Body shop advisor and Service advisor** **Experience**: - 3 year experience in automobile bodyshop advisor in service center only. Job role - on permanant role Salary - 31000 **Location - Borivali, andheri and Thane** **Salary**: ₹27,000.00 - ₹33,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay...

  • Am/dm - Production, Body Pu

    4 days ago

    Mumbai, Maharashtra, India Mahindra & Mahindra Ltd Full time

    **Responsibilities & Key Deliverables** - Monitoring of Body Shop production activity. Study of shop quality trends viz. Nova C Nova B, Global Demerit. Kaizens and productivity improvement projects. Corrective and preventive action for internal and external customer complaints.Safety audits and Safety rounds for the shop. Problem solving technique by using 7...

  • Pattern Shop Incharge

    4 days ago

    Hingna, Nagpur, Maharashtra, India Neco Heavy Engineering And Castings Pvt Ltd Full time

    Education : B.Tech/B.E or Diploma Pattern Shop Incharge - Supervises and coordinates activities of workers engaged in making models, foundry patterns, and prototypes from wood, plastic, plaster, or metal, for use in manufacture of dies, castings, and such products as machinery parts and automobile body parts. Trains workers. Performs duties as described...

  • Bodyshop Advisor

    2 days ago

    Pune, Maharashtra, India Y M Motors Pvt Ltd Full time

    **Roles and Responsibilities**: - Motivates and monitors the performance of all body shop employees. - Directs and schedules the work of all body shop employees. - Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed. - Handles customer complaints immediately and according to dealership's...

  • Am/dm - Paint Shop Production

    4 days ago

    Mumbai, Maharashtra, India Mahindra & Mahindra Ltd Full time

    **Responsibilities & Key Deliverables** - Responsible for ensuring customer centricity by responding to next stage/line for various quality concerns and taking corrective and preventive actions. - Responsible for ensuring manpower and allocation of work to associates as per their skills to produce first time right and every time right products from his...