Operations Executive

**Operation Executive - Job Description**

Operation Executive | emoticup, a Unit of Kaapicat Beverages Private Limited

Reference ID: EC015 | Posting Date: 25-February-2025 | Shift: 9am to 6pm

Location Landmark: Next to Vega City Mall, Bannerghatta Main Road

**About emoticup**

We are an Indigenous Bev-Tech product development company that aims at simplifying the F&B processes through fully automatic Machines that are designed and developed in our state-of-the-art R&D Center.

Having a decade of successful presence in the F&B sector, emoticup is focussed on making people happier and healthier at workplace. We cater for people of all ages who love Coffee & Chai, and design & develop the right Coffee/Chai machines that’s right for you. Whether you’re looking to brew your own coffee at office or simply be choosier about the best Chai at a press of a button, our team at emoticup can help.

We at emoticup - _**Think, Research, Design, Innovate, Create & Excel**_ in the most advanced & technology enabled environment. We develop not only the smart-machines, but also manufacture the ingredients & distributing it across PAN India.

**About the role**

We are currently seeking an enthusiastic Operation Executive to join our team. In this role, you will be responsible for playing a pivotal role in the day to day operational management of the organization, overseeing overall services & quality. Your primary responsibility will be to maintain good relationship with customers/clients, ensuring high level of customer satisfaction on every products & services.

As an Operation Executive, you will also collaborate with various departments to optimize operational processes and drive efficiency. This includes working with the sales team, finance team, to ensure timely and accurate management between customers and the company.

In addition, you will be responsible for preparing service & quality reports and presentations for senior management, providing insights into the overall performance of the day to day operations of the organization and highlighting areas for improvement. This will require you to have strong analytical skills, attention to detail, and a deep understanding of day-day operations and reporting standards.

**Responsibilities**
- Maintain the good relationship with existing & new customers by understanding their needs and concerns.
- Understanding each customer’s service agreement to ensure all SLA terms are met & prevent any potential breaches.
- Ensure every customer knows about our product thoroughly and trained for better operating & quality maintenance.
- Suggesting the upcoming/new products to existing customers for the product & service up gradation.
- Visiting the customer place regularly for the inspection on overall quality of product & services
- Maintaining the service & quality reports of each customers for analysing of gaps & improvements.
- Resolving the each customer complaints politely & ensure to provide the resolution with better customer satisfaction.
- Coordination with the cross-functional teams within the organization, and the individual must work closely with them to ensure that the tasks are completed within the defined timelines.
- Guide/Train the team members on operational activities like product demos/ Installations.
- Ensure adherence to safety & operational protocols.
- Bachelor's degree.
- 0-3yrs in operational roles or similar roles
- Proficiency MS -Excel, Power point, Ms Word.
- Should be flexible for traveling.
- Proficiency in English, Hindi & Kannada.
- Self-starter who can work with little supervision.
- Goal-oriented with the ability to track and achieve KPIs
- Interest in the Food & Beverages industry.

**Benefits of being an emoticup family member**

Because emoticup hires the best people, we work hard to provide benefits that

make their live better, so we offer comprehensive benefit program which features;
- Health coverage for you & your family
- A generous paid time off program in which the benefits increase along with your tenure with the company
- L&D / Employee Training Programs for individual growth.

When you join emoticup, you do more than simply switch companies to advance your career. You become part of the emoticup family, a group of talented women & men who drive innovation, embrace change, and celebrate the Indian community, which is emoticup.

**Contact us to apply**

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift

Work Location: In person

Expected Start Date: 28/02/2025