Coordinator, Customer Care Center

5 days ago


Bengaluru, India Ocwen Financial Full time

: Customer Resolutions Agent

JOB FUNCTIONS AND RESPONSIBILITIES:
The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Assist customer queries, collect loan payments, and resolve delinquent customer loans by leveraging retention and liquidation strategies. Manage customer contact through inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.
- Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
- Provide accurate and relevant information to the customer.
- Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
- Effectively provide prompt, accurate and professional responses to customer inquiries
- Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
- Display active listening skills
- Document loan activity on MSP
- Actively collect on past due payments
- Establish payment arrangements and determine strategies to resolve delinquency
- Foreclosure questions and concerns
- Determine the reason for default
- Counsel customers about consequences of delinquency
- Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
- Payment Collection and Deal Production
- Stable Internet connection - Hybrid work from home model. May be required to work in the office eventually

EDUCATION / EXPERIENCE:

- College degree preferred
- Open to College undergraduates with 12 months BPO experience preferable in collections department
- Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls
- Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things
- Ability to work independently

WORK SCHEDULE OR TRAVEL REQUIREMENTS:

- Shifts and Schedules: Our call center hours of operation are Monday - Friday 8:00am - 9:00pm EST, and on Saturdays 8:00am - 5:00pm EST, shifts will fall into those timeframes.
- Associate must have stable internet connect (>50 mbs speed) while schedule to work from home and must be resided at the base location (Office site) all the time while working from home.
- We are currently on hybrid business model where employees will be scheduled to work from office and or at time work from home.
- Associate must be flexible as scheduled shift changes and skill set may be changed from Customer service to Customer resolutions and vice versa because of business needs.



  • Bengaluru, India Ocwen Financial Full time

    **Position Summary**: To provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Collect loan payments and resolve delinquent customer loans by leveraging retention and liquidation strategies. Manage customer contact through inbound call queues and...

  • Center Coordinator

    5 days ago


    Bengaluru, India NIIT Foundation Full time

    **Role & Responsibility -** 1. Ability to manage a profit Center, Optimize revenue, sales & marketing orientation, asset utilization, good in administration, & delivery management 2. Liaising with the local Bodies, Associates, Key Brand visibility, Location owners, Institute Heads, NGO and the community to maintain positive energies. Mass/Group/ individual...


  • Bengaluru, India Customer Care Executive Full time

    Telecalling to customers after service and before **Job Types**: Full-time, Contract **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Paid sick time Schedule: - Morning shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support:...

  • Center Manager

    7 days ago


    Bengaluru, Karnataka, India Ferty9 Fertility Center Full time

    Job Type: Full-Time Reports To: GM – Operations Locations Hiring: Kukatpally | Secunderabad | Karimnagar About Ferty9 Fertility Center Ferty9 is one of South India's leading IVF chains and the 3rd largest in India, with over a decade of expertise in fertility care. We are committed to delivering safe, transparent, and compassionate treatments,...


  • Bengaluru, Karnataka, India Biocair Full time

    The Customer Care Coordinator plays a critical role in engaging with customers to address inquiries, provide assistance, and foster positive relationships, along with driving the effective communication and understanding of customer needs. This will involve collaborating with internal stakeholders to develop efficient shipment solutions, ensuring a timely...


  • Bengaluru, Karnataka, India Biocair Full time

    The Customer Care Coordinator plays a critical role in engaging with customers to address inquiries, provide assistance, and foster positive relationships, along with driving the effective communication and understanding of customer needs. This will involve collaborating with internal stakeholders to develop efficient shipment solutions, ensuring a timely...


  • Bengaluru, Karnataka, India Onity Group Inc. Full time

    **JOB FUNCTIONS AND RESPONSIBILITIES** - Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met - Logs all borrower contacts into the loan servicing system - Offer long term resolutions to customers...


  • Krishnarajapuram, Bengaluru, Karnataka, India Sathya Sai Orthopaedic & Multispeciality Hospital Full time

    **Company Description** Sathya Sai Orthopaedic & Multi Speciality Hospital is one of the largest diversified medical centers among private clinics in Bengaluru. Since 2009, the hospital has been providing qualified medical care with in-patient and out-patient departments, offering medical services from clinical specialists. The hospital aims to enhance both...

  • Center Coordinator

    1 day ago


    Bengaluru, Karnataka, India THANAL Full time

    **Administrative & Operational Management**: - Oversee the daily operations of the rehabilitation center. - Ensure all facilities are clean, functional, and meet health and safety regulations. - Maintain and update records including client files, staff schedules, inventory, and financial data. - Coordinate maintenance, repairs, and procurements for the...

  • Care Coordinator

    1 week ago


    Bengaluru, Karnataka, India Manoshanti Full time

    **Key Roles and Responsibilities**: - **Answer and manage incoming phone calls** with empathy and professionalism. - **Schedule and manage appointments** efficiently, ensuring smooth patient flow. - Communicate clearly and sensitively with **patients with mental illness** and their families. - Maintain and update **appointment logs, patient records, and...