Coordinator, Customer Care Center

2 days ago

Bengaluru Karnataka, India Onity Group Inc. Full time

**JOB FUNCTIONS AND RESPONSIBILITIES**
- Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
- Logs all borrower contacts into the loan servicing system
- Offer long term resolutions to customers to resolve delinquency
- Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
- Required to make the prescribed number of contacts during the daily work schedule
- Familiar with the customer relations functions and the services offered
- Perform miscellaneous job-related duties as assigned by the department manager

**EDUCATION / EXPERIENCE**
- This position requires strong customer service skills
- Must be fluent in English
- Overall knowledge and experience in mortgage loan servicing desirable but not required
- Graduate degree is preferred
- Undergraduates must have at least 6 months call center experience

**WORK SCHEDULE OR TRAVEL REQUIREMENTS**
- Must be willing to work in US timings
- Shifts and Schedules: Our call center hours of operation are Monday - Friday 8:00am - 9:00pm EST, and on Saturdays 8:00am - 5:00pm EST, shifts will fall into those timeframes.
- Associate must have stable internet connect (>50 MBS speed) while schedule to work from home and must be resided at the base location (Office site) all the time while working from home.
- We are currently on hybrid business model where employees will be scheduled to work from office and or at time work from home.
- Associated will be required to work from office for Training and initial production days till they start meeting production / performance numbers consistently - minimum 6 months
- Associate must be flexible as scheduled shift changes and skill set may be changed from Customer service to Customer resolutions and vice versa because of business needs.

  • Care Coordinator

    2 weeks ago

    Jayanagar, Bengaluru, Karnataka, India Mibo Health And Happiness Care Pvt Ltd Full time

    We are seeking a Care Coordinator to join our team in Bengaluru. This role is ideal for individuals with experience in psychiatric settings and a passion for making a difference in the healthcare industry. If you have at least 1 year of experience in psychiatric care and are dedicated to supporting patients and ensuring smooth operations, we would love to...

  • Center Coordinator

    1 week ago

    Bengaluru, Karnataka, India Elements Kids Pre-School & Day Care Full time

    **_POSITION_**_:_** CENTER COORDINATOR/ CENTER IN-CHARGE (FEMALE CANDIDATES ONLY) **_EXPERIENCE:_** 4 - 25 YEARS OF EXP IN RELATED SKILLS, EDUCATION INDUSTRY EXPERIENCE AN ADVANTAGE - **JOB DESCRIPTION**:_ - The person would be responsible for the day to day operations of the school and would report to the Directors. - Responsible for coordinating child...

  • Coordinator Customer Care

    4 days ago

    Bengaluru, Karnataka, India Excellent opportunity Placements( Fostering Gender Equality and Diversity in the Workplace) Full time ₹ 3,50,000 - ₹ 5,50,000 per year

    Job SummaryPosition:Coordinator Customer Care - US Voice ProcessLocation:Bangalore (Work from Office initially)Openings:6 (8 resumes required)Experience:8 - 12 years total (with min 1 year in International Voice)Salary:₹3.5 – ₹5.5 LPA + Variable (~₹20K/month avg)Batch Start Date:20 Oct 2025Shift:US ShiftsMode:Work from Office (initial 6–8...

  • Coordinator, Customer Care Center

    2 days ago

    Bengaluru, India Ocwen Financial Full time

    **Position Summary**: To provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Collect loan payments and resolve delinquent customer loans by leveraging retention and liquidation strategies. Manage customer contact through inbound call queues and...

  • Center Coordinator

    2 days ago

    Bengaluru, India NIIT Foundation Full time

    **Role & Responsibility -** 1. Ability to manage a profit Center, Optimize revenue, sales & marketing orientation, asset utilization, good in administration, & delivery management 2. Liaising with the local Bodies, Associates, Key Brand visibility, Location owners, Institute Heads, NGO and the community to maintain positive energies. Mass/Group/ individual...

  • Team Supervisor Customer Care Center

    2 weeks ago

    Bengaluru, Karnataka, India Hewlett Packard Full time

    **Job Summary**: **Supervisor, Global Managed Services** This position is with the Poly Managed Services team, Customer management center, located in Bangalore, India. This position is for a Technical Support Supervisor, working in the Customer Management Center which is a 24 x 7 x 365 Global Video Network Operations Center. **Major Responsibilities and...

  • Medical Care Coordinator

    3 weeks ago

    Bengaluru, Karnataka, India Care On Call Full time

    Job DescriptionPosition: Medical Care Coordinator/Patient Care CoordinatorNo. of openings: TWO (night shift compulsory on-site)Industry: Hospitals and Health CareLocation: Central Bangalore by Ulsoor LakeType: Full Time; On-siteShift: Rotational (night shift compulsory on-site)Salary: Rs.30,000/- to Rs.35,000/- per month, depending on qualification and...

  • Medical Care Coordinator

    3 weeks ago

    Bengaluru, India Care On Call Full time

    Job Description Position: Medical Care Coordinator/Patient Care Coordinator No. of openings: TWO (night shift compulsory on-site) Industry: Hospitals and Health Care Location: Central Bangalore by Ulsoor Lake Type: Full Time; On-site Shift: Rotational (night shift compulsory on-site) Salary: Rs.30,000/- to Rs.35,000/- per month, depending on...

  • Customer Care Executive

    2 weeks ago

    Whitefield, Bengaluru, Karnataka, India National Dental Care Full time

    Position - Customer Care Executive Education - Above 10+2 Experience - Minimum 1 year Should have good communication skills Should handle the patients calls Appointment scheduling, Followup, and Feedback Should have relevant experience Salary good at industry Good system knowledge **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description ? Join the Team at [24]7.ai as a Customer Care Executive! Location: Bengaluru, India Shift: Night Shifts (US/Australian) Work Mode: Work from Office ? Role Overview: - Position: Customer Care Executive - Responsibilities: - Handle inbound and outbound calls. - Engage with existing and prospective customers to gather information. -...