Team Supervisor Customer Care Center

1 week ago


Bengaluru Karnataka, India Hewlett Packard Full time

**Job Summary**:
**Supervisor, Global Managed Services**

This position is with the Poly Managed Services team, Customer management center, located in Bangalore, India. This position is for a Technical Support Supervisor, working in the Customer Management Center which is a 24 x 7 x 365 Global Video Network Operations Center.

**Major Responsibilities and Accountabilities**:

- Interact with peer managers and senior executives (internal and external) and lead a cooperative effort to resolve customer issues or Poly process issues/improvements.
- Complete complex projects (customer technical issues or organizational based) that require data analysis.
- Manage and close any Customer escalations reported
- Collaborate with internal groups to ensure senior executive engagement within, service, sales, engineering, and product management groups to expedite a resolution to customer problems.
- Develop and recommend changes to policies and procedures that affect the Tech Support team
- Contribute to developing service offerings that target increased service revenue.
- Responsible for coordinating the daily activities, assignments, and workload during the shift, managing time and attendance.
- Including growth and development of the team, plus being part of the hiring process and building effective training plans.
- Motivate teams to deliver best in class service offering Leverage team to embrace customer technical environments and identify key decisions required for customer satisfaction.
- Accomplish results by coaching, counseling, and disciplining employees.
- Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.

**Qualifications / Skills**:

- Bachelor's degree in Engineering/equivalent with 8-10 years’ overall industry experience.
- 5 to 7 years of experience with customer service roles and function
- Previous experience managing personnel in either a team-lead or supervisor role.
- Very strong interpersonal and communication skills and the ability to relate in a highly professional manner with customers, management, senior executive and peers under various working conditions.
- Ability to articulate technical scenarios regardless of audience
- Proven track record and ability to mentor and lead technical personnel
- Previous experience and knowledge working with a technical team or a Network Operations Center.
- Experience with Poly products is desirable but not required.



  • Bengaluru, Karnataka, India Hewlett Packard Full time

    HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. We are looking for visionaries, like...


  • Bengaluru, Karnataka, India a9c1eafa-977e-4923-9b61-381a36b8770b Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Are you a problem solver? Do you like figuring out how things work and talking with others to share your knowledge? Would you like to work in an international team?Clario partners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients' lives...


  • Bengaluru, India Customer Care Executive Full time

    Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...

  • Nursing Supervisor

    1 week ago


    Bengaluru East, Karnataka, India Sukino Continuum Care Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionSukino Healthcare Solutions, your family health partner, focuses on providing the necessary support to manage chronic illnesses. Sukino offers comprehensive solutions to patients and their families, including home nursing, doctor appointments, health interventions, counseling, and ancillary services. Founded by passionate professionals,...

  • Supervisor

    1 week ago


    HSR Layout, Bengaluru, Karnataka, India TURBO CAR CARE Full time

    Supervisor Duties And Responsibilities A Supervisor performs a variety of managerial tasks to improve workplace efficiency and keep the employees satisfied. Here are some of the important duties and responsibilities of an assistant manager: - Managing and overseeing the work of employees - Monitoring employee performance and providing feedback - Assisting...


  • Vijaya Nagar, Bengaluru, Karnataka, India Health Heal Full time

    The Care supervisor will play a role in overseeing daily operations. This position will work closely with senior leadership to develop and implement operational policies and strategies that align with the both the organizations overall objectives. acting as a liaison between institute, Clients, Client families, intra dept and Care partners. **Responsibility...


  • Hoodi, Bengaluru, Karnataka, India National Dental Care Full time

    Position - Call Center Representative Exp - Minimum 1 year, preferred from Health care industry Qualification - Any Degree Should be good at Communication Should know regional Language Kannada Manage of inbound and outbound calls in a timely manner. Scheduling Appointments: Schedule and confirm patient appointments, follow up on no-shows or...


  • Bengaluru, Karnataka, India Hometriangle Online Services Pvt Ltd Full time

    A customer Care executive is responsible for providing customer service and support to clients of a company. The role requires the ability to communicate effectively with customers, understand their needs, and respond to their inquiries and concerns in a timely and professional manner. The job description may include the following responsibilities: -...


  • Bengaluru, India WARPE TRAINING AND COUNSULTING Full time

    Job Summary: We are seeking dynamic and customer-oriented individuals to join our team as BPO Call Center Representatives. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling a variety of inbound and outbound calls. Fluency in both Hindi and English is essential to effectively communicate with our...


  • Bengaluru, Karnataka, India Hometriangle Online Services Pvt Ltd Full time

    **Customer Care Executive Job Description** A customer support executive is responsible for providing customer service and support to clients of a company. The role requires the ability to communicate effectively with customers, understand their needs, and respond to their inquiries and concerns in a timely and professional manner. The job description may...