Customer Care Coordinator

2 days ago

Bengaluru Karnataka, India Biocair Full time

The Customer Care Coordinator plays a critical role in engaging with customers to address inquiries, provide assistance, and foster positive relationships, along with driving the effective communication and understanding of customer needs. This will involve collaborating with internal stakeholders to develop efficient shipment solutions, ensuring a timely and effective handover to the logistics specialists for seamless execution.

**Responsibilities will include**:

- Validate and authorize shipment design solutions entered in transportation management system
- Act as second escalation contact for shipment deviations and issue resolution
- Provide support and guidance to Senior Customer Care Coordinators on high priority shipments
- Mange workflow to optimize team resources and avoid unequal distribution of shipment volumes.
- Deputise for Customer Care Managers where appropriate
- Facilitate weekly team meetings to discuss current challenges, recognize performance, and foster a culture of collaboration and continuous improvement
- Hold regular one-on-one meetings with Customer Care Associates and Representatives to provide coaching and feedback on performance and personal objectives
- Compile and manage operational intelligence from customers and Non-Conformance to assist in identifying issues, process improvements, and cost reductions
- Identify and capture all exception expenses incurred in operations and in shipment deviations, ensuring full transparency and appropriate cost allocation
- Act as a Data Steward for customer account and contact information in transportation management system, ensuring quality and accuracy by formatting and cleaning data received by customers and the customer portal per standards set by the Customer Care Manager.

**In addition, you will demonstrate these key competencies**:

- Intermediate proficiency in MS Office Suite: Outlook, Word, Excel
- Experience collecting and interpreting data
- Demonstrable Customer Care experience
- Experience collecting and interpreting data
- Demonstrable Customer Care experience

**In return we offer**:

- A competitive salary of between 800,000 - 1,000,000 INR depending on experience
- Bonus scheme
- Pension
- Paid Leave
- Life Insurance
- Medical Insurance
- Wellness Programme

**Please note this is a full time role, 40 hours per week Monday to Friday 08.30 to 17.30 and is based onsite** at our Bangalore Office (Bengaluru - 560092).**

This is a India based role and the right to live and work in India which will need to be established during the recruitment process.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Customer Care Coordinator

    2 days ago

    Bengaluru, Karnataka, India Biocair Full time

    The Customer Care Coordinator plays a critical role in engaging with customers to address inquiries, provide assistance, and foster positive relationships, along with driving the effective communication and understanding of customer needs. This will involve collaborating with internal stakeholders to develop efficient shipment solutions, ensuring a timely...

  • Care Coordinator

    3 days ago

    Kalyan Nagar, Bengaluru, Karnataka, India Inspiring Touch Full time

    **JOB DESCRIPTION OF CARE COORDINATOR** Telos People is a company taking a modern approach to the process optimization industry. Leveraging thepower of People and transformative processes that allow both extension and integration. We are changing perceptions of what outsourcing is and can be, and we did that by building truly connected cultures in offices...

  • Patient Care Coordinator

    3 days ago

    Bengaluru, Karnataka, India QurHealth Full time

    Provide care coordination services from QurHealth to patients (users) who subscribe via QurBook App and/or by meeting patients at a hospital location. - Provide “First Point of Contact” for assigned patients (users) to guide them, assist them in all medical and healthcare needs within the scope of the subscriptions, enter patient data in Qurplus, health...

  • Customer Care Executive

    4 days ago

    Koramangala, Bengaluru, Karnataka, India Club Concierge PVT LTD Full time

    This is a full-time on-site role for a Customer Care Executive located in Koramangala, Bengaluru. The Customer Care Executive will be responsible for managing and nurturing relationships with club members, planning and executing personalized engagement strategies, coordinating events, and ensuring exceptional customer service. The role involves close...

  • Customer Care Executive

    4 days ago

    Bengaluru, Karnataka, India HR Creations Full time

    Job Title: Pet Relationship Manager (Customer Experience) Department: Customer Experience Team Reports To: Team Manager Role Overview: The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship...

  • Patient Care Coordinator

    21 hours ago

    Jayanagar, Bengaluru, Karnataka, India Physiotattva Full time

    Provide skilled nursing care to individuals with diverse healthcare needs. - Administer medications, treatments, and medical procedures as prescribed. - Monitor and assess the health status of clients, adjusting care plans as needed. - Provide direct clinical care, including administering medications, wound care, and other nursing interventions. - Monitor...

  • Customer Care Executive

    2 days ago

    Bengaluru, Karnataka, India Hiringlabs Business Solutions Full time

    Customer Care Executive The Customer Care Executive plays a crucial role in ensuring customer satisfaction and loyalty. They are responsible for providing exceptional service to customers, addressing inquiries and concerns, and representing the company in a professional and positive manner. Their role is pivotal in maintaining strong customer relationships...

  • Patient Care Coordinator

    21 hours ago

    Bengaluru, Karnataka, India HearClear Full time

    **Company Description**: HearClear India is an official partner of Signia, which is the largest manufacturer of hearing aids in the world. The Company is one of the fastest-growing chains of hearing care and aspires to provide a world-class experience to all patients facing hearing loss. HearClear is setting benchmarks in the hearing care industry with its...

  • Customer Care Executive

    2 days ago

    Bengaluru, Karnataka, India SIRUVASRI ENTERPRISES Full time

    WE NEED CUSTOMER CARE EXECUTIVE DESIGNATION : CUSTOMER CARE EXECUTIVE LOCATION : SINGASANDRA - BANGALORE EXPERIENCE : 2-3 YEARS SALARY : 20K BASED ON EXPERIENCE FEMALE CANDIDATES ONLY CAN APPLY IMMEDIATE JOINERS CAN APPLY **Job Type**: Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift - Rotational shift **Education**: -...

  • Customer Care Executive

    17 hours ago

    Bengaluru, Karnataka, India Swadeshi Ayurved Full time

    Job Title: Customer Care ExecutiveLocation: New DelhiJob Type: Full-TimeExperience: Minimum 1 year (Customer Service / E-commerce preferred)Industry: E-commerce / Ayurveda / Consumer ProductsJob SummaryWe are seeking a proactive and customer-focused Customer Care Executive to join our team. The ideal candidate will handle customer care calls, resolve...