Cse (Customer Support Executive)

*Job Title: Customer Support Executive**

**Location**: [Secunderabad]

**Department**: Customer Support/Service

**Reports To**: Customer Support Manager

**Company Overview**:
Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and services to our global clients, enabling them to achieve superior operational efficiency and enhanced business value.

**Job Summary**:
The Customer Support Executive will be responsible for addressing customer inquiries, resolving issues, and providing information about the company's products and services. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

**Key Responsibilities**:
1. **Customer Interaction**:

- Respond to customer queries and concerns with accurate information.
- Provide first-call resolution by effectively troubleshooting and resolving customer issues.

2. **Technical Support**:

- Assist customers with technical issues related to the company's products and services.
- Escalate complex technical problems to higher-level support teams when necessary.
- Follow up with customers to ensure issues are resolved satisfactorily.

3. **Service Quality**:

- Maintain a high level of customer satisfaction and adherence to service level agreements (SLAs).
- Ensure all interactions are logged accurately in the customer relationship management (CRM) system.
- Continuously improve product knowledge and stay updated on company policies and procedures.

4. **Team Collaboration**:

- Work closely with other team members to ensure consistent service delivery.
- Share customer feedback and suggestions with the team to improve overall service quality.
- Participate in team meetings and training sessions to enhance skills and knowledge.

5. **Reporting and Documentation**:

- Prepare and maintain detailed reports of customer interactions, issues, and resolutions.
- Document recurring problems and work with the team to develop solutions.
- Provide insights and feedback to help improve customer support processes.

**Qualifications**:

- **Education**: A bachelor's degree in any discipline, preferably in Information Technology, Business Administration, or related fields.
- **Experience**: 1-3 years of experience in customer support or a related role, preferably in the IT or BPO industry.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to handle stressful situations and manage multiple tasks simultaneously.
- Customer-focused attitude with a commitment to providing exceptional service.

**Additional Requirements**:

- Flexibility to work in shifts, including weekends and holidays if required.
- Ability to work independently and as part of a team.
- A positive attitude and a willingness to learn and adapt to new challenges.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health insurance and other employee benefits.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹12,015.83 - ₹17,013.70 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Kannada (preferred)
- Tamil (preferred)
- Malayalam (preferred)

**Location**:

- Secunderabad H.O, Hyderabad, Telangana (required)

Work Location: In person

**Speak with the employer**
+91 7008218146