Customer Support Executive

2 days ago

Hyderabad Telangana, India Aryagami Cloud Services Full time

We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Executive.

As a Customer Support Executive, you will be responsible for providing exceptional assistance to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This is a full time role in the US Customer Support role.
**Key Responsibilities**
- Listen actively to understand customers' needs, concerns, and feedback.
- Provide accurate and relevant information to customers, addressing their questions and concerns effectively.
- Maintain detailed records of customer interactions, issues, and solutions in the company's CRM system.
- Generate regular reports on customer inquiries, issues, and resolutions for management review.
- Maintain a high standard of customer service, adhering to company policies and guidelines.
- Strive to meet and exceed customer satisfaction and service level targets.

**Qualifications**:

- 10 + 2 or Undergraduate
- Min 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to remain patient, empathetic, and courteous when dealing with challenging situations.
- Familiarity with CRM software and ticketing systems is a plus.
- Ability to adapt and learn quickly in a fast-paced environment.

**Work Mode**
- Full Time
- Hybrid Work Mode
- Flexible Working Hours

**Preferred Experience**:

- Work Experience with US Clients.

**Benefits**:

- Free Cafeteria
- Cab Facility
- Incentives are provided

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Paid sick time

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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