Customer Support Executive

4 days ago


Hyderabad Telangana, India Head Digital Works Full time

A Multi-Player Gaming Company We're a diverse group of thinkers and doers who are reimagining what's possible to make it easier for all of us to do what we love in new ways.

Experience: 0 to 4 yearsLanguage

Proficiency: Tamil+Hindi / Kannada +Hindi

To educate users on responsible gaming, communicate Responsible Gaming policies and processes for an organization. Analyze accounts based on Game Scanner reporting. Also, Follow up on escalations from Customer support. Initiate and execute all intervention steps as per the Responsible Gaming policy.

**Skills**:
Excellent communication

Active listening

Written skills

Upselling/Cross selling

Exceptional customer service

Product & Service understanding

Problem-solving

Multitasking

**Responsibilities**:
Bring more conversions

Retain customers

Help organizations grow with higher retention, up-sells, and cross-sells

Build lasting relationships with customers

Solve customer problems in creative ways

Utilize negotiation skills

**What we offer -**

1. Competitive salary

2. Mediclaim Policy - Best in Industry

3. Flexible working hours

4. Career Development Program

5. Best in Industry Reward and Recognition program

6. Inclusive and Collaborative Work culture

7. Complimentary snacks are served everyday



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