Customer Support Executive

15 hours ago

Hyderabad Telangana, India III Consulting Pvt. Ltd. Full time

**Customer Support Executive (1 - 3 Years)**

**Who We Are Looking For**

A highly enthusiastic team member who believes the only way to build a sustainable brand is to have the customer at the centre of its universe.

Ideally, we are looking for someone with excellent communication skills, knowledge in customer service practices and a passion for delighting the customer every time. Working knowledge of Microsoft Excel and prior experience of preparing MIS would be compulsory. A highly customer oriented team member who can own up the customer engagement process end to end.

**Roles and Responsibilities**
- Collaborate with internal stakeholders to resolve customer grievances within the agreed timeline
- Maintain, identify gaps and improve workflow of customer support infrastructure as per the service level agreement
- Manage high call flow, inbound and outbound
- Address customer queries
- Provide chat support Web/Mobile
- Stretch working hours during peak time
- Be able to prioritize works and execute on time
- Should be good at Communication (English/Hindi/Telugu)
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

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