Customer Support Executive

24 hours ago

Hyderabad Telangana, India Innovapptive Full time

**Job Title**: Customer Support Executive
**Location**: Hyderabad, India On-site
**Department**: Customer Experience
**Reports To**: Manager - Customer Support
**Employment Type**: Full-Time

**About Innovapptive**
Innovapptive is a global leader in intelligent connected worker solutions, delivering next-generation mobile and web apps for field operations, asset management, and supply chain processes. Our products empower front-line workers with real-time connectivity and insights to enhance safety, efficiency, and productivity.

**Job Summary**
We are seeking a **Customer Support Executive** who will act as the first point of contact for our customers globally. You will be responsible for resolving technical issues, primarily related to our mobile and web apps, ensuring timely and high-quality support. This role requires **hands-on experience in troubleshooting mobile operating systems (Android & iOS)**.**Key Responsibilities**
- Guide users through problem-solving steps for mobile-specific issues including app crashes, sync errors, OS compatibility, device-level configurations, and connectivity.
- Log detailed and accurate customer interactions, troubleshooting steps, and resolutions.
- Collaborate with QA, Engineering, and Product teams to escalate and resolve complex issues.
- Monitor and maintain SLA timelines, ensuring a high level of customer satisfaction.
- Create and maintain knowledge base articles, FAQs, and internal troubleshooting guides.
- Participate in rotational shifts to support customers across global time zones (24x5 coverage).

**Required Qualifications**
- ** Hands-on experience with Android and iOS OS-level debugging** (logs, settings, permissions, device behaviors).
- Excellent written and verbal communication skills in English.
- Familiarity with tools like Freshdesk, Zendesk, or ServiceNow.
- Ability to understand and translate technical issues for both technical and non-technical stakeholders.

**Preferred Qualifications**
- Basic knowledge of REST APIs, HTTP, and SQL queries.
- ITIL Foundation certification or similar is advantageous.

**Key Competencies**
- Strong analytical and troubleshooting skills.
- High attention to detail and a proactive mindset.
- Customer-centric attitude with a sense of urgency and ownership.
- Adaptability to a fast-paced, dynamic environment.

**Why Join Us**
- Work on cutting-edge mobile enterprise solutions used by Fortune 500 companies.
- Opportunity to grow across QA, Customer Success, and Product teams.
- Competitive salary, shift allowance, and performance-based incentives.
- Dynamic work culture focused on innovation, learning, and impact.

VYzrfwk6Lc

  • ▷ [15h Left] Non Voice Process Jobs Opening in Customer Support at Gachibowli, HyderabadLess

    2 weeks ago

    Hyderabad, India Customer Support Full time

     Adaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...

  • Customer Support Executive

    24 hours ago

    Hyderabad, Telangana, India III Consulting Pvt. Ltd. Full time

    **Customer Support Executive (1 - 3 Years)** **Who We Are Looking For** A highly enthusiastic team member who believes the only way to build a sustainable brand is to have the customer at the centre of its universe. Ideally, we are looking for someone with excellent communication skills, knowledge in customer service practices and a passion for delighting...

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India EduRun Virtuoso Services Pvt Ltd Full time

    **Role**:Customer Support Executive - **Required skills**:Good Communication Skills - **Work Mode**: Office-Based Only - **Required Skillset**: Versant 4 & 5 Communication - **Work Schedule**: 6 Days a Week - **Shift**: Rotational Shifts & Offs - **Languages**:English + Hindi + Telugu/Tamil/Kannada/Malayalam - **Qualification**: Graduation (mandatory) -...

  • Customer Support Executive

    6 days ago

    Hyderabad, Telangana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Job description**: **Role Overview** **We’re looking for an empathetic and proactive Customer Support Executive to be the face of our client interactions. As the first touchpoint for customers, you'll ensure queries are handled with clarity, care, and professionalism—helping reinforce our reputation for exceptional service.** **What You'll Do** -...

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India NAVNIT GROUP Full time

    We are looking for Customer Support Executive In Reputed Company At Hyderabad Salary will be between 2LPA To 3 LPA **Job Types**: Full-time, Permanent Schedule: - Day shift - Fixed shift Work Location: In person **Speak with the employer** +91 8657183850 Application Deadline: 25/09/2024

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Flyworld Overseas Services Full time

    we are having an urgent requirement for Customer Support Executive (CSE) Age : 18 to 35 Qualification : inter and Above Work location : Begumpet, Rani Gunj, Banjara Hills. Salary : 13000 to 20000 HR Ayat 7659905086. Pay: ₹13,000.00 - ₹20,000.00 per month **Benefits**: - Flexible schedule - Life insurance - Provident Fund Work Location: In...

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India Athena Full time

    Tutoroot, an online institute located in Hyderabad, is dedicated to transforming the way students learn. We believe in every student's potential to succeed and strive to provide them with the right platform and guidance. Our team of highly qualified experts works closely with students to create personalized transformation journeys based on their learning...

  • Customer Support Executive

    6 days ago

    Hyderabad, Telangana, India Cambridge Technology Enterprises (CTE) Full time

    **Skills**: - Experience: Proven experience of 4+ years providing phone and voice support (inbound), particularly in the North American region. - Communication Skills: Excellent verbal comprehension and communication skills with the ability to understand and be understood by customers with different U.S. dialects and accents. - Time Management: Ability to...

  • Executive - Customer Support - Female

    24 hours ago

    Begumpet, Hyderabad, Telangana, India SRI BALAJI MAXMAIL PVT LTD Full time

    **Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a...

  • Customer Support Executive

    3 days ago

    Begumpet, Hyderabad, Telangana, India REDEPLOY PRIVATE LIMITED Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Company Description** Redeploy Pvt Ltd, located in Hyderabad, is a comprehensive solution provider offering staffing services. With personalized solutions and expert guidance, we empower individuals and businesses to excel in today's dynamic marketplace. **Role Description** This is a full-time on-site role for **Customer...