Customer Support Executive

1 week ago

Hyderabad Telangana, India Gritty tech Full time

**Job Title: Customer Support Executive**

**Overview**:
We are looking for a dynamic and customer-focused Customer Support Executive to join our Team. In this role, you will be at the forefront of ensuring seamless customer experiences after the sale. You’ll work closely with customers to resolve their queries, address issues, and foster long-term relationships by delivering exceptional service and support. If you have a passion for helping others and thrive in a fast-paced environment, we’d love to have you on board

**Key Responsibilities**:

- Provide proactive assistance to customers post-purchase, addressing inquiries, concerns, and any issues they may have.
- Build and maintain strong, lasting relationships with customers to ensure their continued satisfaction and retention.
- Serve as the primary point of contact for escalated issues, providing personalized solutions to complex problems.
- Identify customer pain points, collaborate with internal teams to resolve complaints efficiently, and ensure customer satisfaction.
- Keep detailed logs of customer interactions in CRM systems for effective tracking, reporting, and analysis.
- Recognize opportunities for upselling and cross-selling products/services to enhance customer value and maximize revenue.
- Coordinate closely with sales, technical, and product teams to ensure a smooth post-sales experience.
- Act as a liaison between customers and internal teams, providing feedback to improve the product and service quality.
- Prepare daily/weekly reports on customer interactions, feedback, issue resolution, and key performance indicators (KPIs).
- Monitor and achieve KPIs such as response time, resolution time, and customer satisfaction scores.

**Required Qualifications**:

- Bachelor’s degree in any discipline (preferred, but not mandatory).
- 1-2 years of experience in customer support or a post-sales/client-facing role (preferred).
- Freshers with exceptional communication and problem-solving skills are also encouraged to apply.
- Exceptional verbal and written communication skills in English (fluency in additional languages is a plus).
- Strong interpersonal skills with a natural ability to build rapport and trust.
- Proficiency in CRM tools and Microsoft Office Suite (Excel, Word, etc.).
- Ability to multitask and work efficiently in a fast-paced environment.
- A customer-first mindset with a high degree of empathy.
- Strong problem-solving abilities to resolve customer issues quickly and effectively.
- Ability to work independentlywhile being an effective team player.
- Willingness to work weekends during the probation period.
- High level of adaptability and willingness to continuously learn and improve.

**Why Join Us?**
- **Impact**: Play a key role in shaping the customer experience and ensuring that our clients receive top-tier support.
- **Growth Opportunities**: We offer opportunities for professional growth and advancement in a dynamic, fast-paced environment.
- **Collaborative Team**: Work with a diverse, passionate team committed to delivering the best customer experience possible.

Pay: ₹180,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

**Location**:

- Hyderabad, Telangana (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

**Speak with the employer**
+91 7021114144

  • Customer Support Executive

    2 days ago

    Hyderabad, India Iksha Support Srevices Full time

    We have Immediate Job Openings with Iksha Support Services Hyderabad location for Customer Support (Semi - Inbound). Experience: 3- 5 years Job Location: Hyderabad Skill: Customer service skills **Job Description**: Job location : Hyderabad Experience range : Between 3 to 5 yrs Job Domain : Customer Support Executive (US Shift) Pay range : 3L to 5L per...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India HRH Next Services Pvt.Ltd Full time

    GREETINGS FROM HRH NEXT SERVICES!!!! We are HIRING for *Customer Support Executive * No. of vacancies : 100 (Work From office) Job Role : Customer Support Executive Work Location : Abids Language : Tamil, Kannada Voice process , Shift : Rotational shifts Salary : - 15,000 to 16,000 Qualification : Graduation Eligibility : Both Eligible (Fresher or...

  • Customer Support Executive

    5 days ago

    Hyderabad, Telangana, India Lot Mobiles Pvt. Ltd Full time

    **Hiring for RETAIL Customer Care Executive in LOT MOBILES PVT LTD** **Job Summary**: **As a Customer Care Executive at Lot Mobiles Pvt Ltd, you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. Your goal...

  • Customer Support Executive

    2 hours ago

    Hyderabad, Telangana, India OMH HealthEdge Holdings Full time

    Omega Healthcare Management Services Private LimitedtelanganaPosted On - 08 Oct 2024 - Required Experience - 1 - 3 Years Basic SectionNo. Of Openings 40 Grade 1B Designation CUSTOMER SUPPORT EXECUTIVE Closing Date 22 Oct 2024 - OrganisationalCountry IN State TELANGANA City HYDERABAD Location Hyderabad II - SkillsSkill CUSTOMER SUPPORT VENDOR...

  • Customer Support Executive

    5 days ago

    Hyderabad, Telangana, India SAGAR SOLUTION Full time

    hiring for Customer Support Executive Experience : 6 months & above any customer support with excellent communication Salary: 2.4 lpa - 2.7 lpa Working Days : 5 days (2 Rotational Week off) Shifts: Morning/Evening Education: Any Graduation Languages Required: Excellent communication in English & Hindi Post Ops Selection : Versant test ( should get score of...

  • Customer Support Executive

    2 hours ago

    Hyderabad, Telangana, India EduRun Virtuoso Services Pvt Ltd Full time

    **Role**:Customer Support Executive - **Required skills**:Good Communication Skills - **Work Mode**: Office-Based Only - **Required Skillset**: Versant 4 & 5 Communication - **Work Schedule**: 6 Days a Week - **Shift**: Rotational Shifts & Offs - **Languages**:English + Hindi + Telugu/Tamil/Kannada/Malayalam - **Qualification**: Graduation (mandatory) -...

  • Customer Support Executive

    7 days ago

    Hyderabad, Telangana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Role Overview** **We’re looking for an empathetic and proactive Customer Support Executive to be the face of our client interactions. As the first touchpoint for customers, you'll ensure queries are handled with clarity, care, and professionalism—helping reinforce our reputation for exceptional service.** **What You'll Do** - **Resolve with Care:...

  • Customer Support Executive

    2 days ago

    Hyderabad, Telangana, India Epixel Web Full time

    The Customer Support Executive is responsible for managing customer interactions, resolving issues, and providing a seamless customer service experience. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset to build long-lasting relationships. **Key Responsibiltes**: - Manage both inbound and outbound...

  • Customer Support Executive

    2 hours ago

    Hyderabad, Telangana, India AL FALAH SUPPLY PRIVATE LIMITED Full time

    **Hiring For Customer Support Executive ( BPO )/Work from Office** Urgent Hiring Customer Support Executive l Customer Service Executive l Customer Service Associate l Domestic BPO l Inbound Voice Process l Technical Support l International Voice Process l Semi Voice Process l Customer Service | Tele calling Executive| Inbound BPO | Remote Good...

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Head Digital Works Full time

    A Multi-Player Gaming Company We're a diverse group of thinkers and doers who are reimagining what's possible to make it easier for all of us to do what we love in new ways. Experience: 0 to 4 yearsLanguage Proficiency: Tamil+Hindi / Kannada +Hindi To educate users on responsible gaming, communicate Responsible Gaming policies and processes for an...