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Customer Support Officer

2 weeks ago

Surat, India Shish Global Solutions Pvt. Ltd. Full time

**Role & responsibilities**
- Responsible and accountable for Customer Satisfaction pertaining to all support activities for multiple customers.
- Effective customer interaction customers and guiding them about PDS functions as a brand and its products.
- Build sustainable relationships and engage customers by taking the extra mile
- Being dedicated to customer satisfaction and resolving any concerns that the customer has.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Maintain accurate records and document all customer support activities and discussions.
- Assess service statistics and prepare detailed reports on the overall effectiveness of the customer support functions.
- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions.
- Take a customer-focused approach to handle complaints and escalations.

**Desired Skills**:

- Proven working experience as a customer support executive
- Record of successful customer query handling
- Proficient in maintaining databases/MIS
- Excellent communication skills with English, Hindi & Gujarati Languages
- Excellent analytical, problem solving and organizational skills
- Ability to work independently and handle multiple projects at a time

**Qualification & Experience**:

- Graduate or Post Graduate
- Degree/Diploma in Business Administration would be an advantage
- A minimum of 5 years’ experience in a similar role.
- Experience in packaging industry would be an add on

**Salary**: ₹15,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Surat, Gujarat (preferred)

Ability to Relocate:

- Surat, Gujarat: Relocate before starting work (preferred)

**Speak with the employer**
+91 7861884654