Customer Support Officer

9 hours ago

Surat, India Complete job Full time

Customer Support Officer/Executive

Customer Support Officer will act as the liaison between our company and its current and

solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core

of every decision and behaviour.

Role & responsibilities
- Responsible and accountable for Customer Satisfaction pertaining to all support activities

for multiple customers.
- Effective customer interaction customers and guiding them about PDS functions as a

brand and its products.
- Build sustainable relationships and engage customers by taking the extra mile
- Being dedicated to customer satisfaction and resolving any concerns that the customer

has.
- Identify customers' needs, clarify information, research every issue, and provide

solutions and/or alternatives.
- Maintain accurate records and document all customer support activities and discussions.
- Assess service statistics and prepare detailed reports on the overall effectiveness of the

customer support functions.

requirements.
- Understanding the unstated needs of the customer, asking relevant questions, and

picking the right time to pitch the recommended solutions.
- Take a customer-focused approach to handle complaints and escalations.

Desired Skills:

- Proven working experience as a customer support executive
- Record of successful customer query handling
- Proficient in maintaining databases/MIS
- Excellent communication skills with English, Hindi & Gujrati Languages
- Excellent analytical, problem solving and organizational skills
- Ability to work independently and handle multiple projects at a time

Qualification & Experience:

- Graduate or Post Graduate
- Degree/Diploma in Business Administration would be an advantage
- A minimum of 5 years’ experience in a similar role.
- Experience in packaging industry would be an add on

Experience: 5+ Years

Location: Varaccha

Timing:9:30-6:30 PM

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7984150962

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