Customer Support Officer

1 week ago

Surat, India Complete job Full time

Customer Support Officer/Executive

Customer Support Officer will act as the liaison between our company and its current and

solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core

of every decision and behaviour.

Role & responsibilities
- Responsible and accountable for Customer Satisfaction pertaining to all support activities

for multiple customers.
- Effective customer interaction customers and guiding them about PDS functions as a

brand and its products.
- Build sustainable relationships and engage customers by taking the extra mile
- Being dedicated to customer satisfaction and resolving any concerns that the customer

has.
- Identify customers' needs, clarify information, research every issue, and provide

solutions and/or alternatives.
- Maintain accurate records and document all customer support activities and discussions.
- Assess service statistics and prepare detailed reports on the overall effectiveness of the

customer support functions.

requirements.
- Understanding the unstated needs of the customer, asking relevant questions, and

picking the right time to pitch the recommended solutions.
- Take a customer-focused approach to handle complaints and escalations.

Desired Skills:

- Proven working experience as a customer support executive
- Record of successful customer query handling
- Proficient in maintaining databases/MIS
- Excellent communication skills with English, Hindi & Gujrati Languages
- Excellent analytical, problem solving and organizational skills
- Ability to work independently and handle multiple projects at a time

Qualification & Experience:

- Graduate or Post Graduate
- Degree/Diploma in Business Administration would be an advantage
- A minimum of 5 years’ experience in a similar role.
- Experience in packaging industry would be an add on

Experience: 5+ Years

Location: Varaccha

Timing:9:30-6:30 PM

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7984150962

  • Customer Support Engineer

    2 weeks ago

    Surat, Gujarat, India Onemind Services LLC Full time

    About the Role We're looking for a Customer Support Engineer to join our Onemind Cloud Services team. You'll be the first line of support for our customers, providing assistance across Office 365, cloud platforms (Homegrown), and network environments . If you thrive in solving problems, enjoy helping customers, and have strong technical skills, this...

  • Customer Support Engineer

    7 days ago

    Surat, Gujarat, India Onemind Services LLC Full time US$ 60,000 - US$ 1,20,000 per year

    About the RoleWe're looking for a Customer Support Engineerto join our Onemind Cloud Servicesteam. You'll be the first line of support for our customers, providing assistance across Office 365, cloud platforms (Homegrown), and network environments. If you thrive in solving problems, enjoy helping customers, and have strong technical skills, this role is...

  • Customer Support Specialist

    2 weeks ago

    Surat, Gujarat, India Zafify Full time

    Job DescriptionJob Title: CRM Executive / Chat Support SpecialistCompany: Jewelry Brand E-commerce StoreLocation: Sahara Darwaja, SuratJob Timing: 9:15 AM to 6:30 PMJob Type: Full-Time, Work from OfficeNumber of Openings: 10Roles & Responsibilities:Handle customer support queries through chat and other online platformsMaintain and update customer database...

  • Customer Support Specialist

    1 week ago

    Surat, Gujarat, India Zafify Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: CRM Executive / Chat Support SpecialistCompany: Jewelry Brand – E-commerce StoreLocation: Sahara Darwaja, SuratJob Timing: 9:15 AM to 6:30 PMJob Type: Full-Time, Work from OfficeNumber of Openings: 10Roles & Responsibilities:• Handle customer support queries through chat and other online platforms• Maintain and update customer database using...

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 75,00,000

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled and organized Customer Support Specialist to provide exceptional customer service and support.Key Responsibilities:Respond to customer inquiries via phone, email, and chat platforms in a timely and professional manner.Manage and resolve customer complaints in accordance with...

  • Technical Customer Support Executive

    1 week ago

    Surat, Gujarat, India Imagica Health Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Technical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India ZebraLearn Full time

    Who are we looking for: If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You'll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.Your contribution to the team:Maintaining a positive, empathetic, and...

  • Customer Support Executive

    7 days ago

    Surat, Gujarat, India ZebraLearn Full time

    Who are we looking for: If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You'll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.Your contribution to the team:Maintaining a positive, empathetic, and...

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India DK Infoway Full time ₹ 10,000 - ₹ 15,000 per year

    Job Summary:We are seeking a Customer Support Executive with a strong understanding of the diamond and jewelry industry to manage customer interactions, provide expert assistance, and ensure seamless service. The ideal candidate will have excellent communication skills, in-depth knowledge of diamonds (4Cs, certification, grading), and the ability to handle...

  • Customer support executive

    1 week ago

    Surat, Gujarat, India ZebraLearn Full time

    Who are we looking for: If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You'll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.Your contribution to the team:Maintaining a positive, empathetic, and...