Customer Support Representative

3 days ago

Surat, India Pro Start Me Full time

Job Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with the help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Customer Support Specialist

**Responsibilities include**:
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales, and Marketing teams
**Requirements**:
**Requirements**:
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma

**Job Type**: Full-time (Mon-Fri)

**Shift**: ( 2:00 pm - 10:30 pm) or (10:00 pm - 6:30 am)

**Location**: Surat

About Company / Benefits

**Benefits to Join Us**:

- WFH
- 5DaysWorking (Monday - Friday)
- NoBond_Policy
- Fun activity / Team Outing
- 20 Paid Leaves + 13 Festival Leaves
- Friendly environment and supportive culture

Job Time - 2:00 pm to 10:30 pm OR 10:00 pm to 6:30 am (Monday to Friday) or

Job Location - Surat

**Office Address**: Pro Start Me Technologies Pvt. Ltd.
501/C, ITC building, Majura Gate, Surat.

**Role**:
Customer Support Representative

**Location**:
Surat, Gujarat, India

**Work Exp.**:
1-3 Years

**Job Type**:
Full Time

**Salary**:
INR 20-35 K

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