Customer Support Representative
4 weeks ago
Job Description Company Overview: PortPro is at the forefront of the drayage industry, driving change with our innovative web-based operating system. As we continue to grow, we are shaping the largest technology platform in the industry, dedicated to optimizing supply chains and making them more efficient. Joining our team offers you the chance to contribute significantly to a crucial part of the global economy - the supply chain. Our work does not only deliver solutions for ourselves but creates a positive impact on society as a whole. Job Description: Department: Customer Support Role: Technical Support Specialist or Technical Support Representative Provides exceptional customer support assistance to both internal staff and external stakeholders (Customers & 3rd Party Vendors), answering inbound chats, emails, and inquiries. Acts as a point of escalation within support to troubleshoot and diagnose steps to reproduce on more complex technical software related issues involving PortPro's API, container tracking, myApps connections, and 3rd party integration features. Required Skills: - Experience with ticketing systems and supporting US customers - SaaS support experience - Good business communication skills, verbal & written - Capable of managing ticket queue of various complexity according to the departments SLAs - Experience with interpreting & drafting technical documentation and aid in assisting to develop internal support training materials and playbooks relating to complex ticket troubleshooting processes - Understanding of API design, integration, and testing - Understanding of http protocol - Json format handling - Experience testing and debugging software errors
-
Customer Support Representative
7 hours ago
Surat, India Talent Optimizer Services Full timeWe are seeking a friendly and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. **Responsibilities**: - Serve as the main point of contact...
-
Customer Support Representative
2 weeks ago
Surat, India insideFPV Ventures Private Limited Full timeWe are seeking a dedicated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative at **insideFPV**, you will be the primary point of contact for our valued customers, providing exceptional support and assistance. Your excellent communication skills, problem-solving abilities, and passion for customer...
-
Customer Support Representative
1 week ago
Surat, Gujarat, India Make My Address Full timeWe are looking for a proactive and empathetic **Customer Support Representative** to assist our customers by delivering timely, accurate, and effective support. You will play a key role in maintaining high customer satisfaction and representing the voice of the customer to internal teams. **Key Responsibilities**: - Resolve product or service issues...
-
Customer Support Representative
6 hours ago
Surat, India Pro Start Me Full timeJob Description We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you...
-
Customer Support Representative
1 week ago
Surat, India Pro Start Me Full timeJob Description We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you...
-
Customer Support Representative
2 weeks ago
Katargam, Surat, Gujarat, India Adsvarni Full timeWe, at AdsVarni are looking for a Customer Support Representative person who can use his/her communication skills and assist our team to give productive results in after sale services. Basic Details for the job: **Job Type**: Full time; Day - shift Job Timings: 9:00am - 7:00pm Address: 104, Zircon Plus, near Ankur Highschool, opposite Avalon business hub,...
-
Customer Support Representative
4 weeks ago
Chandigarh, Majra, India NOLABELS Full timeJob Description Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Support Representative located in Mani Majra. The Customer Support Representative will be responsible for managing customer inquiries, resolving customer issues, providing product and service information, and maintaining...
-
Customer Support Representative
5 days ago
india Kell Tech Full timeCompany DescriptionAt Kell Tech, we're driven by one mission: to make technology work for people. We create impactful solutions that solve real-world challenges, from software solutions to data & AI innovations, trading algorithms, and customer support systems. Our strength lies in blending innovation with practicality, delivering tools that are reliable,...
-
Customer Representative
2 weeks ago
Surat, India votiko Full timeVotiko Solutions Private Limited - Nurturing Careers, Linking Talent NationwideType: BPO International Call CenterPosition: Call Center ExecutivesBoost Your Career Path! Work From Home - Seizing Opportunities Across IndiaAbout Us: Become a part of Votiko Solutions, a prominent entity in the BPO industry, known for its exceptional call center services. Our...
-
Customer Representative
1 week ago
Surat, India votiko Full timeVotiko Solutions Private Limited - Nurturing Careers, Linking Talent NationwideType: BPO International Call CenterPosition: Call Center ExecutivesBoost Your Career Path! Work From Home - Seizing Opportunities Across IndiaAbout Us: Become a part of Votiko Solutions, a prominent entity in the BPO industry, known for its exceptional call center services. Our...
