Customer Support

2 weeks ago

Surat, India FlightPath Travel Full time

A customer service Advisor supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

**Customer Service Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our website and services inside and out so that you can answer questions.
- Keeping Accurate records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Creating Tickets for escalated queries and logging them to Edesk.
- Tracking customer orders and providing information to the customer.
- Creating returns labels for customers.
- Understand the different returns process for shops and online.

To answer calls and resolve over the phone, any that cannot be resolved straight away create a ticket on Edesk to inform the customer and change the status to TO DO so that core team can resolve.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,004.92 - ₹35,000.00 per month

Schedule:

- Day shift
- Evening shift
- UK shift

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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